ARS/Rescue RooterReviews of ars.com

Service men lied about referent cost and that it was against the law to recharge a unit if they knew it was leaking. Also agent called on Sunday sales appointment secured for 8am at 8: 45 to say can’t come until sometime after noon. I was up at 6 to be ready. Also I could tell agent just got out of bed. System was down in 100 degree heat. Two service calls were made.

Great job I was pleased

Excellent service

Orlando provided excellent customer service.

Set up an annual maintenance/tune-up with ARS Austin. The technician said I needed a new blower motor and to clean the blower wheel of my furnace. Mind you this is the summer when we're not using the furnace and nothing was wrong with it. Just doing scheduled maintenance. He said it was either that or replaced the whole furnace. He said this absolutely must happen or it was dangerous not to. Then by the time he was giving me the quote he was telling me it was an option to do or not. He quoted over $2,000 for that work. Then they tried to send someone else out to give a quote on replacing the furnace. When I said I was not interested in that they still called me two other times trying to pressure me. I asked three times for photos of the dirty blower wheel and the amperage reading and never received anything. The technician just came across incredibly shady. Having talked to a friend in another state who owns an HVAC company he said that pricing was insane and if the unit was working fine last winter to not worry about it.

Their response is fast and professional. Everything was good but take a little more time explaining the service that is needed and exactly what is being paid for in the total price.

Good service

I have never had a company so communicative! You’re going to get a text, an email, AND a call that your service person was on the way. All the guys I interacted with were very professional and made sure I was happy. That level of quality certainly comes at a cost though!