ARS/Rescue RooterReviews of ars.com

they did a great job on everything from installing my furnace and air conditioner unit, communication was always on point!! I am so happy with everything!! GREAT COMPANY!!!

I will start by saying I do not enjoy giving a bad review. I believe everyone deserves a chance and even a second chance to make things right. Sadly, this company continues to disappoint and fail. They are quick to provide a new system and make a lot of promises about what will happen after the sale. In my case, it has been a string of disappointing service calls, and multiple failures of our air-conditioning system. They make it almost impossible to talk to a live person and when you do, they are good at making excuses and apologies for what went wrong. Yet still they cannot seem to follow through. Meanwhile, we are stuck with an air conditioner that does not work, that is a warranty issue, and they will not even communicate with me. All I have asked for is an open line of communication so we know what to expect and honesty and integrity on the part of ARS. I hope I can soon write a review that says they figured out their problems and are finally providing the service they advertise.

The technicians were very professional and completed the installation in a very timely manner.

Tom, the technology expert, came with Jennifer, the sales representative, and all of my questions were answered between the two of them Then Branson, by himself, replaced the furnace and air conditioning systems expertly. Branson demonstrated the new thermostat, showed me the new systems, and answered all of my questions.

After they installed my full air conditioning system in 2024, they have the audacity to come by and say, "Well, it's not a perfect system, so it will cost you $4,500 to replace the inside evaporator coil due to a leak". No mention of a possible discount or any empathy for my situation. Their customer service has gone into the negative over the last few years. This technician was definitely the bottom of the barrel. I'll never do business withe them again and wouldn't recommend anyone even think about it!

The maintenance service I had in place was transferred to ARS/RESCUE when Tarpy sold their business about three years ago. Monthly fee of $20, covered coming out to hose off the heat pump, check lines and check thermostat and supposedly replace HVAC filter (the latter only happened one time because the tecnician never had the right size filter in the truck). In May, last technician checked side garage door lock as he passed by and when I declined the need to come into the house to check the thermostat, he just opened the door and said he would just come in and check it out. I discontinued the service before the next maintenance date but the company has continued to bill me monthly. My last attempt to cancel, the agent contacted billing department and confirmed all my account info and I was promised, again, that the billing was canceled and I would receive an email within 48 hours confirming. This hasn’t happened so I will have to cancel my credit card and redo all my scheduled payments etc. Extremely poor customer service and incompetent agents, I would not ever use this company, they can’t figure out how to cancel a simple account in a timely manner don’t let them try to fix anything big.

Awesome costumer service and the knowledge and professionalism was shown by all technicians involved… I felt at ease and I knew I was in good hands!

very promp, courtious and proffessional technician