Arrow LiftReviews of arrowlift.com

Response from Arrow LiftFeb 3, 2025

Hi Don, Thank you for sharing your experience! We're glad to hear that your salesperson took the time to understand your needs and that your installer handled any unexpected challenges with skill and professionalism. Our team is always committed to finding the best solutions for our clients. We hope you're enjoying your stair lift, and please don't hesitate to reach out if you ever need anything! Best, The Arrow Lift Team

Response from Arrow LiftFeb 12, 2025

Dear Victoria, Thank you for taking the time to share your experience. We are sorry to hear about the trouble you’ve had with getting a quote for a maintenance plan. We take your feedback seriously and will be working to correct our processes to prevent this from occurring again. Charlie left you a message to discuss the correct plan price, so we hope you were able to get this sorted out with him by now. Please feel free to give us a call at 888-81-LIFTS if you have any further questions or concerns. We hope we can impress you with our service in the future. Best, The Arrow Lift Team

Response from Arrow LiftJan 31, 2025

Hi Linda, Thank you for your review! We're glad to hear that our team provided a friendly and efficient experience from start to finish. We appreciate you choosing Arrow Lift and hope you enjoy the benefits of your stairlift for years to come! Best regards, The Arrow Lift Team

Response from Arrow LiftJan 31, 2025

Hi Deborah, Thank you for your kind words! We're so glad to hear that everything was explained clearly and that you had a great experience with the installation. Most of all, it’s wonderful to know that you love your stairlift! We hope it continues to make a positive difference in your daily routine. Warmly, The Arrow Lift Team

Response from Arrow LiftJan 30, 2025

Hi Dave, We’re glad to hear that your stairlift is working great! We appreciate your feedback about the remote controls—clear instructions are important, and we’re sorry that this wasn’t communicated more effectively during installation. We’ll be sure to share this feedback with our team to help improve future guidance. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks for taking the time to share your experience! Best, The Arrow Lift Team

Response from Arrow LiftJan 29, 2025

Hi Maureen, Thank you for sharing your experience with us. We're so glad to hear that your salesperson was friendly, helpful, and knowledgeable and that you're loving your new stairlift. Knowing it has made getting to your closets and freezer easier warms our hearts. However, we're deeply sorry to hear about the difficulty you had during installation. We apologize for our mistake on the communication regarding the outlet that needed to be used, which led to you and our technician having to move your bookcase without prior notice. We also apologize that our technician made his frustration known to you. This is not the level of professionalism or courtesy we strive to deliver, and we’ll be addressing this situation internally to ensure it doesn’t happen again. If you’d like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Warm regards, The Arrow Lift Team

Response from Arrow LiftJan 22, 2025

Hi KC, Thank you for sharing your feedback with us! We're glad to hear that our representative arrived early and did a great job overall. However, we’re sorry to learn about the issue you experienced with the unit. We’d like to make sure everything is functioning correctly for you. Please don’t hesitate to reach out to our team so we can address this issue promptly. Your satisfaction is very important to us, and we appreciate the opportunity to make things right. Thank you again for your review and for choosing Arrow Lift. Best regards, The Arrow Lift Team

Response from Arrow LiftJan 16, 2025

Hi Susan, Thank you for your thoughtful review! We're delighted to hear that both Zach and Rodney provided such stellar service and answered your questions so thoroughly. We take great pride in having a team that reflects our commitment to excellence, and it's wonderful to know they made a positive impression. We’re confident your equipment will meet your expectations, and we hope it continues to enhance your daily routine. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm regards, The Arrow Lift Team