Arrow LiftReviews of arrowlift.com

Response from Arrow LiftMay 1, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this has been, especially given how important dependable access is when you need it. While we’re glad our technicians have treated you with courtesy, we understand that multiple service issues are incredibly discouraging. Experiences like this are not typical, and we appreciate you bringing these concerns forward. Our team came out yesterday to address the current issue, and we are committed to working through this with you to get your lift operating properly. We understand how important it is for your equipment to be reliable, and we appreciate the opportunity to resolve the situation. Thank you again for your honest feedback, and we look forward to helping move this in a better direction. Best regards, The Arrow Lift Team

Response from Arrow LiftMar 4, 2026

Dear Danny, We are sorry to hear about your experience with the accessibility lift that we service at your dentist’s office. Being stuck in any lift is understandably frustrating. Our records show that we spoke with someone at the location, navigated them through the process of exiting the lift and following the call we dispatched a technician, who corrected the issue, so the lift is now functioning. We are also following up with the 3rd party answering service that is reached from the emergency button to see how we can prevent issues with the call being dropped in the future. Like all mechanical systems, lifts require ongoing adjustments. We take all calls seriously, and we look to learn from them and find ways to improve how we can serve clients going forward. Best regards, The Arrow Lift Team

Response from Arrow LiftFeb 11, 2026

Dear Noreen, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling unheard or dissatisfied. We want to be clear and transparent that we’ve been unable to identify a conversation matching what you described, and our owner was not involved in any direct communication. After seeing your review, members of our management team did try to reach out by phone to better understand your concerns and see if there was a way to help, but we weren’t able to connect. That said, we never want anyone to feel dismissed. Our goal is always to understand each client’s situation fully and provide thoughtful guidance—not just a functional solution, but one that truly fits their needs. We regret that this wasn’t your impression, and we’re sorry we didn’t have the opportunity to talk it through with you directly. Best regards, The Arrow Lift Team

Response from Arrow LiftJan 14, 2026

Thank you for taking the time to share your experience, Lawrence. We’re sorry to hear how frustrating this situation has felt, especially when accessibility equipment isn’t operating as expected. We understand how concerning it can be when a lift is temporarily unavailable. In this case, the door locking is a built-in safety feature designed to prevent use when the system isn’t functioning properly. While we know that can be inconvenient, it’s meant to protect everyone who relies on the equipment. Our team worked to schedule a follow-up visit as quickly as possible within standard service hours, and we regret that the timing added to your frustration. It’s also disappointing to hear your concerns about communication. That’s not the experience we aim to provide, and your feedback has been shared with our management team so it can be reviewed. Situations like this are uncommon, but we do take them seriously. If you’d like to discuss the matter further, we encourage you to contact our office directly so we can review the details together. —The Arrow Lift Team

Response from Arrow LiftNov 5, 2025

Dear Magalenn, Thank you for sharing your feedback. We understand how frustrating it can be to wait for a repair, and we’re truly sorry for the delay. Our team has been in touch while we wait on the manufacturer’s shipment of the needed part, and we’ll get your stair lift adjusted as soon as it arrives. We appreciate your patience and understanding in the meantime. —The Arrow Lift Team

Response from Arrow LiftFeb 12, 2025

Dear Victoria, Thank you for taking the time to share your experience. We are sorry to hear about the trouble you’ve had with getting a quote for a maintenance plan. We take your feedback seriously and will be working to correct our processes to prevent this from occurring again. Charlie left you a message to discuss the correct plan price, so we hope you were able to get this sorted out with him by now. Please feel free to give us a call at 888-81-LIFTS if you have any further questions or concerns. We hope we can impress you with our service in the future. Best, The Arrow Lift Team

Response from Arrow LiftJul 3, 2024

Hi Rolland, Thank you for sharing your feedback! We’re glad to hear that the installer did a great job, and we're sorry to hear about your frustration with the installation method. Unfortunately, all stair lift models are required to attach to the stairs, and we are not aware of any "wall-mounted" stair lift that exists on the market, so there may have been a misunderstanding regarding the photo you referenced. We'd love to discuss this with you further and get to the bottom of it. We believe you’ve already heard from our team about the possibility of moving the stair lift to the other side of your stairway. We look forward to hearing back from you. Best regards, The Arrow Lift Team

Response from Arrow LiftMay 28, 2024

Hi Charles, Thank you for taking the time to share your feedback. Your concerns are very serious to us. We do our best to provide the quickest service possible, though we may be delayed while waiting for an ordered part, or if additional issues are discovered during initial repairs (as was the case in your scenario). We sincerely apologize for the unusually long delay and truly appreciated your patience during the period between notifying us of the issue and the stair lift being fully repaired. We hope you give us the opportunity to impress you with our service in the future. Please do not hesitate to contact us if you have any concerns so we can help resolve them. Best, The Arrow Lift Team