Aroma360Reviews of aroma360.com

I didn't do any reviews of this company before signing on (that was my bad), but I thought with Damon John being involved, I wouldn't have anything to worry about. Boy was I wrong. The unit that was sent was fine, but gave my house too much scent. I returned it, and they sent me 2 additional ones. Clearly, I thought there was a miscommunication, so I called again. I didn't want MORE, I just wanted to return the one and cancel my subscription (well within the trial period). I have now been fighting them for almost a month. It's been tough getting anyone on the phone to help; though they are willing to send an email "we'll have someone get in touch". Today, I was transferred to 3 different people. And after much argument, they finally have said they are emailing my return labels and have said they've cancelled my subscription, but i have yet to receive my return email or confirmation of my cancellation. The way this experience has went, I'm not so sure either will happen. I'm super frustrated and don't know what else to do, so posting on here. Beware.

If I could rate this company with less than a 1 I would. I placed an order 8 months. ago for Christmas and I'm still waiting on some items. I have spend 15 hours on the phone, have send 25 emails and I don't even get a response on emails from them anymore. Their administrative system is so bad, they couldn't see what was delivered. They asked me 5 months after I placed the order if I could send photos of the items I received.... I am still waiting on 3 items for which I have just asked a refund because I don't need them anymore after 8 months. I have tried to get a response for 2 months now and I just have no words for the service of this company, it's so bad it's incredible they still exist.

While I’ve had my diffusers for over a year, and they work great, (I don’t run them 24/7 though) and most of the diffuser oils that I’ve tried smell amazing and are strong enough, they are now transitioning from 50 ml bottles of diffuser oil to 30 ml. They are still using the same Pro Pod size 50 ml bottle, but they are only filling them half full with 30 ml of oil! And charging the same price! It’s definitely not worth it now.

Rating: 1 Star (Awful) The experience with Aroma360 has been very negative, disappointing & extremely frustrating Two orders arrived damaged and leaking, which ruined other items and caused so much frustration. Despite attempts to contact customer service through chat & emails, there has been no resolution or compensation. The company's business practices are questionable. After showing interest in the products, purchasing several diffusers as well as oils I received many calls and texts. They use pressure tactics to sell expensive subscription programs with misleading information and hidden fees. Should you have an issue or problem they can’t seem to be contacted!! I was also charged for two subscriptions I never signed up for nor agreed to!! While sharing my recent experiences I have also learned one of the diffusers I purchased for a friend never worked!! I am now so embarrassed as well as beyond belief as to their over selling and completely under delivering on top of POOR CUSTOMER CARE!! If you're thinking about buying from Aroma360, I strongly advised you to research and be very careful. Customer service is hard to reach, if you can reach them at all! You too may experience issues with damaged orders, lack of communication, and predatory sales tactics! I totally recommended to avoid Aroma360 and go with a more reputable company who actually cares about their customers and backs what they sell!!

I bought 3 mini diffusers. All 3 went out in 3 months! I'll let you guess how long the warranty if for!!! Yep, 90 days. DO NOT buy the mini diffusers!!

Summary: I signed up for the Hotel Collection (Aroma360) VIP Program, financed through UAS, and this experience has been an absolute nightmare from start to finish. Details of the Issue: Initial Agreement: $159/month for a Penthouse diffuser and monthly oils. Intended for my Airbnb properties but tested at home first. Service Failures: After 3 months, shipments began going to the wrong address—not once, but twice. I went 8 months without receiving oils that I was still being billed for. Product Quality: The majority of oils smelled terrible, with only two exceptions (“My Way” and “Black Velvet”). Misleading Contract Terms: I later discovered the contract was approximately $5,000 with interest, something never made clear upfront. At the time of this discovery, I had already paid over $3,200. Unfair Treatment: I requested to cancel the contract and return unused oils. Instead, they refused and sent me to collections. Why This Is Wrong: This is deceptive, unethical, and potentially fraudulent behavior. The lack of transparency, refusal to resolve legitimate complaints, and aggressive collection practices are unacceptable. Next Steps: I am filing complaints with the Better Business Bureau, the Federal Trade Commission, and my State Attorney General, and I am actively exploring legal recourse, including class action litigation for predatory lending and deceptive business practices. Consumers deserve transparency and fairness—not to be misled into long-term financial commitments for substandard products and poor service.

They make it impossible to cancel your subscription even if you cancel within the 30-day trial period. They keep you on hold repeatedly for extended periods of time and if you don't give up, they simply hang up. DO NO BUY FROM THIS COMPANY! SCAMMERS. If your sales person tells you they will be the one to take care of you, they only care about you during the sales process. Total wast of time company.

Be careful even viewing this companies site.I was looking at diffusers and 88.42 was taking from my PayPal account. Waiting to see if they correct this but I am reading that this is happening to a lot of people. There is no receipt or record on my PayPal account that anything was purchased. (Because it wasn’t)