Aroma360Reviews of aroma360.com

Actual email I sent them and still no reply. I am very disappointed you have never replied to my email I sent on September 17, 2025. It seems the entire team at aroma 360 doesn’t have the customers best interest in their customer service training. Could you please send me the email of your immediate supervisor or CEO? I’ll be waiting to hear back from you asap. Disappointed again!! This company has the worst customer service. Think twice about buying from them.

Die Düfte sind klasse und die Geräte echt hochwertig und gut verarbeitet aber das war’s dann. Der Versand ist grauenhaft und die Kommunikation schlecht. Wir würden echt gerne dort bestellen aber es gibt einfach keine Rechnung zum Kauf. Nur eine Bestellbestätigung die man sich dann unformatiert ausdrucken soll, ohne Angaben zur Steuer. Was soll das? Da habt ihr so gute Produkte und ein erstklassiges Marketing und dann macht ihr Euch im gleichem Atemzug mit sich lächerlichen Fehlern wieder unbeliebt.

I must agree with all the 1star reviews. Do not get taken in by the interest free diffuser and oil subscription. They DO charge interest and now that I’m several years into this, no one answers emails or does what they say they’ll do when you actually get to talk to a person. Very disappointing!!

I purchased two musuem machines its been a year now and one stopped working. The customer service is horrible at this place. They barely speak english you get transferred around hung up on. I finally received a label to return the one machine and am still waiting on my replacement. In the meantime I have had two payments deducted from my account for this subscription. I am going to cancel this all together.

Don't order from here. They will contact you to say you need to upgrade and try to sell a subscription. The mystery gift which you can add is a £50 voucher with 'mystery' rules it seems. Most products say it can't be used and the products it does work on, it doesnt take off the full amount even though it is less than the value. In short a company which scams customers for anything they can.

This is hands down the worst company I've ever used have put these units in clients homes and have used it myself for 5 years...the customer service is horrible, the products stop working and or never work and break. They trap you into a contract and don't hold up their end of the deal.

I am so beyond tired of this company. They are the biggest waste of time. $210.00 for oils and a VIP memebership this is what yuo get. Broken oils up[on arrival, to get a replacement you must prove to them it is damaged. Customer service is a shit show. Your machine will not work as they say it is so easy to set up. I am so beyond over them. Do not buy from them. Go buy your own machine and your own oild and pay a ton less.

I ordered the starter kit that come with an oil , then I received a call a day later telling me I should upgrade to the bigger model and pay a monthly subscription to the oils I said no I don’t want that. I look at my visa and they charged my credit card $700 without my permission!!! This place is unprofessional. I should have checked the reviews before i ordered. Beyond frustrating.