Aroma360Reviews of aroma360.com

I've been dealing with an issue with this company on my monthly subscription. I've spoke with a concierage specialist over the issue. She(Irish) told me to send her the oil I wanted through email and she would ensure my subscription was updated. Well that didn't happen and I received the oil I did not like. A $119 dollars later mind you. So, I emailed them about the issue the day I received the oil. May 28th 2026.... And they are just now getting back to me. But, they blocked my email address on Gmail so I can no longer send them emails. They only want our communication through text now. I can't make this shit up! Word to the wise do not! I repeat do not purchase an oil subscription from this company. Their concierge services have no integrity. It's sad, and I've been a customer for over two years. In the beginning it was great no issues at all. Then everything went to shit! Shipping times on oil subscription are terrible now. I use to get my oil in the beginning in couple days. Any response back from their end takes weeks. Multiple...... Fair warning!! Steer clear of this company!!! If i could leave a negative review. I would!

If I could leave zero stars I would !!do not do not do not do not do not do not order from this company it is very predatory and their way of tricking you into this six month contract is very confusing. Their products made me sick and I contacted them about returning everything and they would not let me because it was opened but how was I supposed to know it was gonna make me sick if I didn’t open it. I received an email from them telling me how to cancel my subscription so that I would not be charged anymore in the second I canceled they charged me 79.99! Do not whatever you do even consider this company!

I purchased two MiniPro units, and within the first year both have failed. One of the units actually had to be replaced under warranty because it stopped working properly. Now, less than a year after my original purchase, both units are no longer functioning. When I contacted tech support, I was told they could not replace either unit because they are outside of the 90-day warranty period. What is especially frustrating is that the company requires a minimum 90-day subscription, yet the warranty only covers the product for that same 90-day period. Looking back, I should have realized there was a quality issue when my first unit failed and needed replacement so quickly. Unfortunately, now I'm left with two non-working devices and no meaningful support. Based on my experience, I CANNOT recommend this product. The concept is great, but the hardware quality and warranty support have been extremely disappointing.

Horrible customer service, never can get anybody on the phone even so I'm V.I.P CUSTOMER MY ITEMS WAS SHIPPED OUT TO WRONG ADRESS AND WRONG SIZE DIFFUSER smh multiple email was sent out to customer service NO ANSWER hours on hold to try talk to someone physically on the phone

Sent wrong oil and horrible customer service

I purchased 2 360sl diffusers. Chose 2 oils. One grew on me but the other I can’t tolerate. They sold me a surprise gift worth $50 at checkout. Turns out it was a coupon for $50 off some amount but you can’t use it on the oils so it’s useless to me. I’ve been directly sent 20% off coupons that do not have disclaimers but will not work on the oils. Then I get texts from their AI bot offering 15% off instead if I check out now. Even though I specifically had 20% off coupons. It’s the principle of the matter for me. They are not responsive at all - no human at least - except at the beginning when they are trying to sell you a subscription. I feel their practices are very deceptive.

Horrible! 10 out of 10 DO NOT RECOMMEND!!! Please read reviews and BBB site, and Facebook groups for these scammers! They continue to charge your card even though you canceled account, never get your refunds, make it hard for customers and credit card companies to block charges! They claim you have a 3 year contract when there was never a contract, they do not return emails or calls!!! This company is scamming and stealing from people! Do NOT fall for their trap! RUN!!!!!

If I were rating the product alone, I would give it four stars. The product quality is very good, and I’ve enjoyed using it. Unfortunately, my overall experience has been severely impacted by the company’s customer service, which is why I’m giving only one star. Getting in touch with a representative is extremely difficult. Reaching someone by phone is nearly impossible, and the chat system requires navigating multiple pages and often involves a long wait before connecting with a real person. I also sent several emails and received only generic responses that did not address my concerns. The subscription management system is equally frustrating. One of the main reasons I subscribed was to try different scents each month, but changing products is unnecessarily complicated. The company does not offer many of the 30 mL options and instead seems focused on pushing customers toward larger bottles that cost over $100. While the product itself is high quality, the pricing feels somewhat inflated, and the poor customer service and difficult subscription management make the overall experience disappointing