Aroma360Reviews of aroma360.com

Terrible customer service and even more terrible product. After trying the original product and being happy with it, I opted in on the subscription and got the large unit. It stopped working within months. I have been fighting with them for 10 months now to replace the machine. Clearly a breach of contract, yet they will not let me out of it.

Absolutely terrible company. They sold me a diffuser that never worked and a scent oil that wasn’t even compatible with it. After four months of calls, they admitted it was their mistake and promised a replacement three separate times but never sent anything. They just kept making empty promises. Now I’m left with a useless diffuser and a scent oil I can’t use. Complete waste of money and some of the worst customer service I’ve ever experienced. Stay away.

Horrible service online and customer service. Two agents that did not assist a wonderful supervisor that hung up on me. Tried making y dispute online but got an error message sent an email with no reply or links…that made my confidence much better… I want my money returned and I have filed a dispute with my bank. The package is being returned to sender Horrible service promoting class where you do not have any for your customers

I am writing to formally document my experience with Aroma360 and the significant difficulties I have encountered in attempting to cancel my agreement. After purchasing what I believed to be a diffuser, I was contacted by an Aroma360 sales representative and persuaded to enroll in a VIP financing program. It was not until after reviewing the agreement in detail that I realized the total financial obligation exceeded $4,000 for a product with a retail value of approximately $599. I immediately became concerned that I had agreed to terms that I did not fully understand during the sales process. The very next day, making numerous emails and calla since July 24rth to now today 6/29 getting a phone being advised I would get another phone call to cancel.. another deception it never happened. I attempted to cancel the agreement. I contacted the financing company, who documented my request and advised me that they would notify Aroma360. However, I was informed that only Aroma360 could approve the cancellation. Since then, I have made numerous attempts to contact Aroma360 directly. I have called multiple times, left messages, and sent emails requesting cancellation. On one occasion, I spoke with a representative who assured me that someone would return my call. Despite that promise, I never received a callback. My repeated attempts to communicate have largely gone unanswered, leaving me with no meaningful opportunity to resolve this matter. While trying to understand whether others had experienced similar issues, I researched customer reviews and found a large number of complaints describing experiences that closely resemble my own. Many consumers reported difficulty canceling their agreements, poor customer service, delayed or nonexistent responses, financing concerns, products that were never received, or diffusers that malfunctioned shortly after delivery. Reading these reviews significantly increased my concern and reinforced my belief that my experience was not an isolated incident. I also became increasingly troubled by what appears to be a pattern in which consumers struggle to cancel before financing obligations become more difficult to reverse. I was informed that processing through the financing company could take approximately 17 to 20 business days, creating concern that valuable cancellation time could expire while waiting for the merchant to respond. I have acted in good faith throughout this process. I requested cancellation almost immediately after entering into the agreement. I have made every reasonable effort to communicate with Aroma360 and resolve this matter amicably. Unfortunately, the lack of communication and failure to respond have left me with very little confidence that my concerns are being taken seriously. Because of these circumstances, I respectfully request that my cancellation request be honored, that the financing agreement be terminated, and that I not be held responsible for charges associated with an agreement that I sought to cancel almost immediately. No response. Thank you for your time and consideration. I appreciate this review of my experience and respectfully still seeking request for a fair resolution.

Horrible customer service. You can not get support and try and cancel your subscription is a joke. I’ve had four diffusers and they are all broke. But rest assured I have 16 bottles of scent in my closer. I give this company a big ZERO. Beware

Las Aromas son muy buenas pero tienen un pésimo servicio al cliente y no recomiendo a nadie la subscripción mensual ya que cada mes tengo que llamar y lidiar con el pésimo servicio al cliente porque no llegan en tiempo o se extravían en el camino pero para cobrar mensualmente son los primeros. En fin no lo recomiendo para nada.

Before ordering, I read countless one-star reviews and honestly thought people were exaggerating. I assumed a company that markets itself as a luxury brand couldn’t possibly provide customer service that bad. I was wrong. This has been one of the worst customer experiences I have ever had. I ordered a diffuser through Aroma360’s subscription program and received only the fragrance oil. After waiting the full shipping window with absolutely no communication, I had to contact customer support multiple times just to find out that the diffuser—the main product I actually purchased—was out of stock. Not once did Aroma360 proactively notify me. Not when they realized they couldn’t fulfill the order. Not after the shipping deadline passed. Not after I had already contacted them by email and phone to update my shipping address. Instead, I had to chase them for answers, only to discover a week later that the product was never available in the first place. Meanwhile, I was already receiving emails about my next subscription shipment despite not even receiving the original diffuser. When I asked to cancel everything, customer service repeatedly responded that they “didn’t have access” to subscriptions or couldn’t make billing exceptions. Somehow the company can charge customers for subscriptions, but apparently no one in customer support has the authority to fix them. To make matters worse, they expected me to package up and return the fragrance oil—even though I had already opened it because I was reasonably expecting the diffuser to arrive. They also expected me to navigate cancellation procedures that could result in an $80 cancellation fee, despite the fact that they were the ones unable to fulfill the order. At every step, the burden was placed on me to solve problems created by Aroma360. This is not how a luxury company operates. Luxury brands communicate with customers when there are inventory issues. They proactively resolve problems. They empower their customer service teams to make things right. Aroma360 did none of those things. The most frustrating part is that every negative review I read beforehand described the same themes: poor communication, subscription problems, and customer service that cannot actually resolve issues. I convinced myself those reviews couldn’t represent the typical experience. Unfortunately, they did. I cannot comment on the diffuser because Aroma360 never shipped it. I can comment on the buying experience, the communication, and the customer service, and based on those alone I cannot recommend ordering from this company. There are too many excellent home fragrance brands that treat their customers with respect to justify taking the risk.

Horrible company even worse product. There customer service is non existent I’ve been through 3 diffusers in 2 months. I’ve spent 4 days trying to contact “VIP concierge” was on on hold for an hour went through 5 DIFFERENT NUMBERS AND CANT TALK TO ANYONE. Seriously beware of this company I’m filling a lawsuit. This company is terrible, even worse than their product. Their customer service is non-existent. I’ve already gone through three diffusers in two months. I spent four whole days trying to contact their “VIP concierge,” who was on hold for an hour. I tried five different numbers, but I couldn’t get through to anyone. Seriously, be warned about this company. I’m filing a lawsuit against them.