SAP AribaReviews of ariba.com

The software is clunky. For example, I lost power at my house, so my internet was out mid-session. I decided to just go ahead and tether to my phone to finish what I needed to finish. I got one error message after another because the IP Address changed. It is literally still me! Also, I am just a non-profit and only have to use this stupid software because I am trying to be reimbursed by the city. I don't need to fill out all the things. There is literally nothing that represents my organization. Why are some of those required? For you to sell marketing data?

I have used many systems and payment platforms across different companies and industries during my more than 20 years of professional experience, and this SAP Ariba has left me with the most unpleasant experience. It is not user-friendly, and there's no chat or support to help you with your queries. I feel that buyers and vendors are both simply unqualified to deal with this confusing platform.

ZERO STARS... Ive used Ariba through my company and had a disastrous experience. The system is not user friendly and support is terrible. This system is detrimental to small businesses. There is nothing redeeming about this.

One of the worst systems ever. I deal with many different clients that use the Ariba platform and many of them don't even know how to use it. It's built more for the "analyst" than anything else and to produce an invoice, purchase order or even obtain payment is so inadvertently difficult due to the unconventional terms that "SAP" decide to use. AVOID like it's a Zombie coming towards you to eat your brains. Because this is what will happen to you if you ever have to use this pile of ****

This is not a "free" service. If your customer uses Ariba/Sap don't believe the hype that the service will be free. We are required by a couple of customers to use this service and Ariba charges a quarterly subscription fee, a document fee and a percentage of what you invoice your customer. This Quarter, my invoice to SAP Ariba is due on March 10th. In the past 2 weeks I received a threatening email daily, telling me if I don't pay I will lose access to my account. Here is the wording on one email that I received from Matias on Feb 29th,10 days before the due date of my invoice: "am reaching out once again regarding the overdue balance associated with your account. Failure to comply may result in the suspension of your account , leading to restricted access to crucial transactions and vital information. Your immediate attention to this matter is imperative to prevent any disruptions." Horrible way to run a business. I finally logged into my account and paid early, on March 1st. Today, on March 6th I get another email telling me my invoice is past due. By the way, the website is the absolute worst to navigate. It is formatted as though it is from the 90's. There is no way to contact anyone except by email. If you can avoid it, I would.

Absolutely dreadful. Asking to add a credit card and taking the payments early. Duplication of payments because invoices also getting directed to AP. How do they expect to get paid, If we can access our invoices?? Accounts being put on stop because you cant access subscriptions without adding a credit card!! Its like fighting a losing battle. They have also emailed our clients, to chase us, which im very sure isnt legal!

Impossible website to manage, expensive fees för suppliers, no support what so ever and a load of extra work. Minus 5 would be the best rating but was unfortunatley impossible to give.

Incredibly unfriendly to use. Uses too many clicks to create and submit a PO. Layout confusing. How about just having a single screen of input. I would rate it minus 5 stars if I could. It is the worst!