SAP AribaReviews of ariba.com

I could have given zero star if it has the option. I have gone through several awkward situations with at least three regular suppliers because of this horrible system. Hope our company switches to a better procurement system soon.

Non riescono a: Mandarti l'email di aggiornamento della password L'icona aiuto non funziona Ai contatti trovati in Internet i telefoni sono difficili da trovare Trovati i contatti telefonici devi fare 3 chiamate per risolvere il problema che è semplicemente che ti mandando un aggiornamento della password via email.

It CONSTANTLY fails. It takes several steps to open and print a PO, IF - IF things go smoothly. On average it takes over an hour to open & print a couple dozen POs. Need to refresh, dozens of times (hourly), constant "exception" failures, 404s, reports print with only half the data... There is zero support. When we first met the Ariba team they promised to always have a person to speak with, that was just a ploy after a couple months the reality set in and one had to submit questions via the portal, that are Never responded to or acknowledged. To add the insult of having to pay them a commission, makes my blood boil while they deliver such a HORRIBLE product! RIP RIP RIP OFF

As a customer the onus is on us to labour through the tedious process. It does not make payment any easier or more fluid, just allows a greater delay and for a finance department to absolve themselves of all responsibility. I hate it.

Working on their product is like smashing your head right against a solid wall!!! I don't know why they are still managing their legacy application which ideally should get deprecated ages before. It is very difficult to work on such an old project and lot of time & efforts will be consumed in doing the setup itself.

I can only recommend this software for IT colleagues who wish to torture their buyers and suppliers: -Horrendous user interface: makes me feel like a 90 year old grandma using the internet for the first time - Zero logic behind its processes: designers obviously never actually worked in purchasing - Massive amount of extra work and clicks to accomplish anything; we'd literally be more efficient using email I cannot describe what I'd like to do to the loon who thought introducing this software to our company would be a good idea.

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Pure trash. Whoever approves this software is either completely incompetent or corrupt. The software is full of bugs. UX is horrendous and it takes ages to complete even the simplest of tasks. I genuinely feel sorry for the companies who are using this mess.