SAP AribaReviews of ariba.com

This software is the worst tool I have ever used for tender activities. It is clunky and full of glitches. It greatly increases the admin burden. It’s a nightmare to use for both suppliers and customers. And the technical support and customer service is poor or non existant, despite the disruptive feedback surveys popping up many times a day.

I have been forced by multiple customers over the last 15 or so years to use this piece of garbage. It defies ALL logic that someone created this system, stood back and said "Yeah, it's great". It isn't even good, nor adequate, nor annoying. It is a soul crushing TIME SUCK every time I have to use it. I end up despising the customer forcing it on me.

They need to start again. From a business who has been operating fifty years this is the most cumbersome useless interface I have ever been tortured with. I wish the company that pays money to Ariba would take responsibility for their own ordering and invoice processing. Heads should roll as those choosing Ariba on behalf of their company have let their company down by putting their suppliers through time wasting hell.

I'm another small business owner forced to use SAP Ariba by a big client, to save them the work of manually entering my invoices. And the system is simply awful. Utter garbage. I am expected to understand what a "Service Sheet" is, and create one, when all I want to do is submit an invoice for payment. The client cannot approve my Service Sheet because they require the service quantity to be AU. SAP Ariba allows me to set a Service Type as AU, but the quantity must be a number. I cannot submit a sheet acceptable to my client, they cannot approve what Ariba enables me to submit. The whole system is an overpriced, overly complex joke.

Theeeee WORST service received by any system, Rather use COUPA. We send an issue to Ariba support and we get a case number back, a day later we get a message saying case closed. no detail no nothing.

Forced to use Ariba by a very large customer, I`ve managed to avoid it with two others previously, now I know that reluctance was justified. Trying to submit an invoice is painful, self populating information is rejected by the site, it has to be deleted, manually re-filled and re-submitted. If you delete the self populated information and manually fill before submitting, it still gets rejected. Everything seems to get rejected on first submission. Nothing is on one screen. print Invoice is in ~8point type in the top left hand corner of the screen, next to exit Invoice. Exit takes you back to the Invoice, then you have to select Done (thats on the top right corner). Every Invoice submitted generates six email notifications that it has been submitted, received, approved. If they start charging a haircut on the invoice for processing it, I will be having words with my customer. I dont know what useful purpose this software serves to my customer, but as a supplier it is time consuming, frustrating, un-intuative and needless. A single line item Invoice generates two full sides of A4 when printed. Kids were coding better front ends for video store DBs in the `80s. Utter manure.

They have the unsubscribe behind a login screen, which itself is illegal. I have contacted them 6 times over the past years to get unsubscribed, and they blatantly ignore my requests. Extremely unserious company, and on my blacklist - meaning I will not work with then or with any company using them.

As a small business the requirement to use ariba adds the better part of a day's worth of time to each order we have to process using this mess. I am not sure who benefits from using ariba other than ariba. Even submitting a review is a pain. Cannot just submit it but have to continue with Google, or Facebook or Apple.