SAP AribaReviews of ariba.com

Really bad customer support.. The person just hang up on me when she saw she did not know how to do. She even did not read the details of my request and ask me to repeat it. It was the first time that this happens to me. I am still trying to change the administrator e-mail address. Nothing complicated. On top of that, the website is not reliable and many issues happen during its use.

We invoiced a large company, which uses Ariba to pay its invoices. Six months later, we are still waiting, despite numerous unanswered emails, no visible telephone contact number, and a completely incomprehensible web site, which was interested only in our becoming its paying customer for some nebulous marketing ploy. Quite the worst navigating experience ever, and I, as a UK company chairman, strongly advise you not to go near them. Our customer is similarly disenchanted.

Was contacted TWICE by someone out of their Australian Office presenting the same potential generic requirement with 2 days to go to reply as long as I would subscribe hundreds of Dollars for the privilege. In the same e mail it was also mentioned that there was going to be an exhibition that we could attend. With the type of equipment mentioned no REAL customer would send this out with two days notice and not twice separated by several months.The person would not answer further questions. I can't give you the details here as the system will not allow it. Now that sounds a Con by any other name and ruins the good name of SAP Ariba.