SAP AribaReviews of ariba.com

Complicated, not intuitive, poor instructions, bad support, all in all, a massive user experience fail!

Too much effort to do simple tasks like submitting invoices. Terrible and very non-user friendly setup, don't know why my client uses this rubbish. Other clients have much simpler and straight forward systems.

Cannot even access invoices to be paid as invoice table is unavailable. This happens multiple times and it seems they don't want their clients to have to pay their suppliers. Portal performance is absolutely unacceptable. For a multi-billion company Ariba's performance, or serious lack thereof, is an absolute embarrassment.

Simple features like "reset password" don´t work. They have no telephone support and their Help center are not to any help. No chat, no telephone, no email to contact them...

I agree it's a waste of time and energy. After more than 6 months we are still waiting for payment from our customer and the communication does not indicate a positive outcome.

There is nothing good to say about this company. Their system is beyond amateur hour. It never works, it's so slow it moves slower than a glacier, they keep changing the interface and making it worse, their UI is incomprehensible and their user experience has obviously been designed to irritate and annoy. The language they use is disgustingly unprofessional, they are incredibly rude and their customer service is so bad it's almost comical. Quite why companies use them I am at a loss to understand. If you are considering using these clowns, for the sake of your clients or colleagues, reconsider. They are one of the worst, most incapable and useless companies I have ever had the misfortune of using.

What a joke - these guys are brain-dead, they make things so unbelievably complicated so they can justify this complete ripoff of a service.Just look at their reviews!! GO AWAY!!!

Totally agree with previous reviewers - it is a complete waste of time & totally confusing. Still waiting for payment 8 months later from our customer - and no closer to getting it