Ariat InternationalReviews of ariat.com

Response from Ariat InternationalSep 4, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been not to receive an order confirmation or any updates after placing your order. Unfortunately, we have been unable to identify the order or investigate the circumstances described from the information provided in this review. We would welcome the opportunity to look into this further and clarify what has happened. Please provide your order details in response to this review so that we can investigate this with the relevant teams and assist further. Regards, Ariat Customer Care

Response from Ariat InternationalSep 4, 2026

Dear Jen, We’re very sorry to hear that you were disappointed with the service you received in relation to your boots, particularly as they were a special 60th birthday gift. We have since been able to locate your case and are pleased that we have now been able to resolve the matter with you directly. We’re sorry that your initial experience left you feeling that you had not received the level of service you would expect from Ariat. We really appreciate your longstanding support of the brand and hope that the resolution provided has helped to restore your confidence in us. Kind regards, Ariat Europe Customer Care

Response from Ariat InternationalSep 4, 2026

We’re sorry that your refund took longer than expected and appreciate your frustration. We have now reviewed your case and can confirm that the matter has been resolved. We’re sorry for the inconvenience caused and hope that we can restore your confidence in Ariat. Regards, Ariat Customer Care

Response from Ariat InternationalJun 1, 2026

We’re sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave with our customers. We would appreciate the opportunity to review your situation further and better understand what occurred with the exchange request. Please reach out to us at [email protected] with your order information so our team can assist you directly.

Response from Ariat InternationalJun 4, 2026

We're sorry to hear about your experience and understand how frustrating it can be when you're unable to confirm whether an order was successfully placed. Unfortunately, we're unable to locate your order based on the information provided in this review. Please email our Customer Service team at [email protected], and we'll be happy to investigate further. We appreciate your feedback and look forward to assisting you.

Response from Ariat InternationalSep 4, 2026

Dear Tora, We’re sorry to hear that you were disappointed with your experience. We would like to clarify that our Express Delivery service does not necessarily mean that an order is dispatched sooner than a standard delivery. The Express service provides a guaranteed delivery timeframe, with delivery taking place before 1pm CET, whereas Standard Delivery may arrive at any time during the day. We’re sorry if this was not clear when you placed your order and appreciate your feedback regarding our service. Ariat Customer Care

Response from Ariat InternationalJun 1, 2026

We’re very sorry to hear about your experience and apologize for the frustration caused by the exchange and refund process. We understand how disappointing this must have been, especially after already encountering issues with updating the shipping address. We would appreciate the opportunity to look into the status of your refund and assist further. Please email us at [email protected] with your order information so our team can review this for you directly.

Response from Ariat InternationalSep 4, 2026

Dear Harry, Thank you for taking the time to leave us a review and we are sorry to hear that you had an issue with your order and the customer service you received was not up to our usual standard. It looks like your enquiry was dealt with and we have passed on your feed back. Kind regards, Ariat Europe