Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in San Leandro, California.
Ariat International (ariat.com) has 372 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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372 approved reviews, newest moderated first
Celine F.
La commande a été expédiée rapidement, les produits avaient l’air de bonne qualité mais j’ai dû les retourner car ils ne m’allaient pas. Le retour s’est fait facilement et j’ai été remboursée rapidement, je repasserai commande sans hésiter si besoin
Carl F.
I’ve ordered several times from Ariat in the last three months due to a home fire which was a total loss. Having to replace everything I have been happy with every order I have made with Ariat! Fast shipping, correct items, great customer service! Highly recommend this company!
Joe
We ordered a pair of leather cowboy boots for my son to start his welding class at school this year. After ordering, we learned the boots needed to be steel toe. I called customer service to find out about returns and lenght of time to refund so we could order another pair hopefully before school started. The gentleman I spoke with, Grant, was soooo helpful! He gave us a coupon to reduce the cost of anther pair of boots and expedited the shipping so that would arrive before school started while we waited for the first pair of boots to arrive, be sent back out for return and our money refunded. I was so greatful for his help. Without it we would not have been able to afford the second pair without the refund from the first pair back, which if we had to wait they would not of arrived before school starts.Thank you Grant and Ariat!
Response from Ariat InternationalSep 1, 2026
Thank you so much for sharing your experience! We’re thrilled to hear Grant was able to help make the return and new order process a little easier and ensure your son had the right boots in time to start his welding class. We know how important it was to get everything sorted before school started, and we’re so glad Grant could help with both the timing and cost of the replacement pair. We truly appreciate your kind words and your 5-star review. We’ll be sure to share your feedback with Grant and recognize him for providing such exceptional service. We hope your son has a great school year and enjoys his new boots!
Lee
Received my boots which had a large scratch on the front, I emailed the customer care team on the Monday to ask for advice to help me make them look more presentable, chased again on the Wednesday and it’s now Friday with no response! Wasn’t after a refund as they was for a holiday this weekend, just needed some help. Won’t be ordering again from you!
Response from Ariat InternationalSep 3, 2026
We are very sorry to hear about your experience and, in particular, that you did not receive a response from our Customer Care team when you contacted us for advice. We completely understand how disappointing this must have been. We pride ourselves on providing helpful and responsive customer service, and on this occasion we clearly fell short of the standard we expect. Unfortunately, we are unable to identify your order from the information provided in this review. We would therefore really appreciate the opportunity to look into this for you. Please contact our Customer Care team again, quoting your Trustpilot review, so that we can locate your order and see how we can assist. We are sorry again that we did not respond when you first contacted us, and we hope we can have the opportunity to put this right for you. Kind regards, Ariat Europe Customer Care
Linda S.
Women's Belmont Shirt Jacket 10037272 I purchased a navy blue nylon, quilted coat two years ago, and the buttons were poorly sewn on, but I didn't realize it until it was too late for a return. Consequently, I lost a button and can't replace it because it has the Ariat Logo on it. I called Ariat yesterday, Aug. 25, to see about getting a replacement button and explained how useless the expensive coat is without the button, so can I get another button. The customer rep put me hold to talk to her manager, and when she came back, she said she would send me an email on how to proceed. I didn’t get an email, but I do have an expensive, worthless coat! Linda Stone, Wilbur, OR
Response from Ariat InternationalAug 31, 2026
We’re very sorry for the frustration you’ve experienced with your Belmont Shirt Jacket, especially after reaching out to us for assistance and not receiving the follow-up you were expecting. We understand how disappointing it is to have a jacket you can no longer comfortably wear because of a missing branded button. We appreciate you bringing this to our attention. We will be reaching out to you directly to review the situation and see how we can best assist. Thank you for giving us the opportunity to make this right.
Kathy
Habe die Größentabelle angeschaut und auch meine Schuhgrößen anderer Marken angegeben. Dennoch ahben die Schuhe leider nicht gepasst (4 von 5 Paaren) Also zurückgesendet. Da ich sie nacheinander bestellt hatte, habe ich sie auch in mehreren Paketen zurückgesendet. Habe jetztnur einen Teil des Geldes zurück bekommen. 410€ fehlen noch. Auf E-Mail kam keine Antwort. Habe jetzt Versuch zwei auf Antwort gestartet nach Versuch 3 kommt die Anzeige. Schade. Es sind echt gute Stiefel, aber man muss sich auch bei Retouren auf den Händler verlassen können. Die Änderung der E-Mail, da ich diese leider falsch angegeben hatte, erfolgte ohne Probleme.
Response from Ariat InternationalSep 3, 2026
We are sorry to hear that you have experienced difficulties with your returns and that you have not received a response to your emails. We completely understand your frustration, particularly as you are still awaiting part of your refund and have already contacted us for an update. We aim to make the returns process as straightforward as possible, and we are disappointed that your experience has not reflected the level of service we strive to provide. Unfortunately, we are unable to identify your orders from the information provided in this review, so we are unable to investigate the status of your returns or the outstanding refund. We would really appreciate the opportunity to look into this for you. Please contact our Customer Care team again, quoting your Trustpilot review and providing your order details, so that we can locate your account and investigate this further. We are pleased to hear that you were happy with the boots themselves and that we were able to assist with correcting your email address. We hope we can have the opportunity to resolve this matter and restore your confidence in our service. Kind regards, Ariat Europe Customer Care
Michael B.
Absolute Abzocker! Wir haben Reit Chaps für meine Frau bestellt nach der Maßtabelle auf der Website. Wahren zu klein und eine Retoure ist nicht möglich, da immer die gleiche Antwort kommt wenn man Online die Retoure anmelden möchte. Antwort ihre Angaben sind nicht korrekt, obwohl alles wie auf dem Lieferschein angegeben eingegeben wurde. Auf Emails wird nicht geantwortet!
Response from Ariat InternationalSep 4, 2026
We’re sorry to hear that you were disappointed with your experience with Ariat Europe. We understand that the chaps purchased were not the correct size and there were some difficulties registering the return online, and we appreciate that this may have been frustrating. We’re pleased that we were able to offer a solution, and we hope that you will consider shopping with Ariat again in the future. Ariat Customer Care
Anna
Absolutely abysmal customer service. Please don't buy here if you'd like even the smallest amount of customer service. Avoid at all costs.
Response from Ariat InternationalSep 4, 2026
We’re sorry to hear that you feel you received a poor level of customer service. We take feedback such as this seriously, however, unfortunately, we have been unable to identify the specific circumstances behind your review from the information provided. We would therefore welcome the opportunity to look into your experience and understand what went wrong. Please contact our Customer Care team with your order details so that we can investigate this further and assist wherever possible. Regards, Ariat Customer Care