Ariat InternationalReviews of ariat.com

Hätte ich nur vorher die Bewertungen mal gelesen. Reitstiefel im März bestellt, jetzt gibt es ein Problm mit den Reißverschlüssen an beiden Stiefeln. Ich habe reklamiert Anfang Juni und warte seitdem auf die Anweisungen zur Zusendung an Ariat zwecks Reparatur - nichts Bereits 3 mal angeschrieben: es passiert nichts. Es war das letzte Mal, das ich A>riat Produkte über deren Internetshop gekauft habe! Grottenschlecht!!!

I made this $400 mistake - bought their boots online without reading TrustPilot first. Customer service - non-existent. I wanted to return the boots I ordered, and buy the same in another size. They did not even bother to respond, let alone start the return process.

I purchased a pair of hiking boots from Ariat as my son and daughter both have their hiking boots and they love them, my son says that they are the most comfortable boots he has worn. Unfortunately, an issue arose with my boots Ariat were very quick to reply to my initial contact and this followed through until the problem was resolved, all very quickly. Sharon whom I was in contact with was professional and helpful and I cannot praise the level of customer service enough, and I will definitely purchase from Ariat again.

I purchased boots back in Feb. I exchanged the boots in March. In April I wanted a return because I couldn't exhanged again. I called three times because somehow their system was down so I had to wait to recieved a return label. They received the boots and I recieved an email saying wait 14 business days. No refund. I called SIX TIMES + Spoke to a supervisor about my money! Guess what? It's July and no refund. I will never purchase from this brand ever again!

Je suis plus que contente des bottes reçues. Pointure parfaite, couleur encore mieux que la photo, un très beau marron. Elles sont très confortables. Reçu rapidement (moins d’une semaine) et très bien emballées. Je ne connaissais pas la marque, mais je recommande sur la base de mon expérience.

I love Ariat products and have always bought in person previously so have had no issues with sizing however ordered boots that were too big and returned them. The package was returned on the 12th of June, I followed up with an email on the 19th of June as I had yet to receive anything and I am still waiting on a response from their customer service team on the 25th of June. This is disgraceful customer service and would put me off ever buying Ariat again. Update- emailed Ariat again on 26th June and received email on 27th confirming they received the parcel on the 16th and the refund would take 14 working days.

Order boots on 5/25. Didn’t get any update so emailed them the following Thursday and no response then another email on 6/5 and nothing. Today held for 15 minutes and finally got through only to find out order wasn’t shipped and asked if I could have it reshaped only to find out it’s out of stock. Swing and a miss for first time buyer. Won’t make that mistake again. Tecovas!

Their quality has gone down throughout the years. Very annoying when they take forever to process a refund. Very annoying when you try to chat with an agent and they never come on. Ariat, do better.