Ariat InternationalReviews of ariat.com

I bought 3 pairs of boots for Christmas gifts. In one box were the totally wrong pair of boots! I spoke to someone who assured me someone would contact me. I got an email saying it was being dealt with some days ago. No one has spoken to me. I have tried reaching out again; nothing. Automated response. This is an issue from the warehouse and them not checking what’s in the box. Such poor customer service. Hope to get what I paid for. Not holding out any hope. Won’t shop here again.

Ordered a pair of boots from Ariat, and realized when they arrived that I had ordered the wrong pair. When I tried to return them, the website would say that my order number and email were not recognized. Tried calling customer service many times, and the one time that I did get through, I was told that there was nothing customer service could do because there was a case opened into my issue. It has been a month now since the case was opened, and still no word from them. Overall, very disappointed with their customer service, as I am now stuck with a pair of $400 dollar boots that are completely useless to me, and no way to get my money back. Will NEVER be buying anything from Ariat again.

We have purchased 2 pair or jeans for my 16 year old in less than a year and they literally fall apart. Ariat will not warranty them uless you have a reciept to prove you bought them...I have the jeans and who in the world keeps a reciept from 6 months ago? Frustrated because what I pay for these jeans they should last way longer than 6 months. Giess we will find another brand that is better quality.

Within 2 months both insoles had to be replaced, completely fell apart. 2 months after that both soles falling off. Used Ariat for years but quality has fallen off a cliff. Horrible boots for $200

I ordered a Venture 1/2 zip sweater and wore it for less than 30 minutes and it ripped irreparably on the first branch we encountered at a walk. I contacted customer service with a request for a refund for a defective product. They advised I would have to return the product through the US postal service for a refund. I explained I live overseas and that was not possible. They simply closed my compliant and told me to have a wonderful day. I have bought a lot of Ariat products in the past and this will have been the last I purchase. Not only is the quality horrible, but the customer service is equally abysmal. There are a lot of other options out there so don’t torture yourself and purchase anything from this company. I note my paddock boots lost the leather on the tongue (not all leather as suggested but rather a thin coating on material) with a few wears.

I bought some boots that i had to return, customer service were really great with me and I would absolutely purchase from Ariat again. If you're looking through reviews to check quality and sizing I can verify the quality and craft is beautiful and the sizing spot on.

We are fans of Ariat work boots and clothing for the barn and for horse back riding . Recently my daughter’s boots had worn down to the point she couldn’t wear them and Ariat REPLACED them Free of charge - and we learned they offer a Life time warranty for any defects ! We will proudly wear your brand at all our shows and will share our awesome customer service experience! These days having a corporation stand by their products like this is rare - will not hesitate to buy more Ariat products!!! Thanks from Canada!! (Edit for warranty info correction)

Ich war unangenehm überrascht von den schlechten Bewertungen. Meine Rücksendung über DPD ist am 20.10. angekommen. Jetzt war ich gespannt, wann die Rückzahlung erfolgt. Gestern Abend 24.10., ohne Probleme, obwohl ein Paar Stiefel Kratzer hatte. Diese hatte ich dokumentiert und als Rücksendegrund "defekt" angegeben.