Ariat InternationalReviews of ariat.com

Ariat is NOT "Ariat" anymore. The Company sold to "corporates" and manufacture farmed out to all the usual 3rd world countries. As Ariat made it quite impossible to return an item (due to their collapsing customer service dept, along with the entire corporate office), it was easier to keep them, even though they seem to have been made (and feel it) in 2 different factories (both in Bangladesh by the way, not USA): The left shoe factory and the right shoe company. If I could attach a photo here, you'd see left boot pull-up strap over 1/4" wider and mounted higher on the right boot. Ariat is NOT the Ariat of legend anymore and hasn't been for some time now.

Zero stars. Horrible customer service. Ordered something Nov 17 to Canada and have not received it. Spent hours on the phone on hold being transferred ect. No response I’ve emailed 6 times with no updates and no responses to the emails. Horrible company. Thank you for finally responding. It takes a bad review to get your attention. I sent multiple emails and sent hours on the phone. The refund after the bad review does not change my mind about the customer service.

🔥 INCREDIBLY DISAPPOINTING EXPERIENCE 🔥 I ordered this with PLALTY of time to get it here by Christmas - it was my wife's gift, and now it's like they just dropped the ball 💔. Over 2 requests for updates, and all I get is "pending" with UPS, but NO SHIPMENT 😡. Label generated? Yeah, looks like it just magically stopped 😂. Ruined what was supposed to be a special Xmas for my wife 🙅‍♂️. Would NOT recommend. 1/5 stars, and that's being generous 🙄

After wearing my boots for maybe 4 months, the heel wrapper that looks like leather started peeling off. I was walking on a farm in some dirt which is normal but it looked like striped leather wallpaper and underneath was pvc white plastic heel. I was so disappointed. These were expensive boots and I would think you would get quality materials. I was at a three day event and this was the first day. So embarrassed by the white heal could not wear them the rest of the event.

The most appalling customer service! I’m shocked! I ordered a pair of boots on December 1st. Today is the 18th and I’ve received no shipping confirmation. I’ve sent multiple emails and received no response. I sent a message on social media and got a response assuring me that someone would respond on email. I’ve received no email. I really wish I had come on here and read all the terrible reviews; I wouldn’t have dared order from this store. What is especially disappointing is reading the countless apologies from Ariat on here promising to make things right, but clearly there has been no change in customer service. I now don’t even know whether to wait indefinitely for my order, or try and get a refund which according to reviews can take forever to get. Hugely unprofessional and disappointing!

My Chelsea boots turned up on time, and are great quality and comfortable, I really love the style of ariat boots and there jeans !! 👍👍👍

Terrible customer service. Tried to cancel an order that wasn't confirmed- reached out to the customer service email, spoke with rep all over the course of 6 days. She advised she would talk to her supervisor since the order wasnt filled yet , she ignored my emails for two days then all of a sudden I get a shipped notification! Web site said 5-7 business days as soon as I hit place order it came up dec.31st ( which was no good for a christmas present)....Terrible customer service. I bought the boots at a retailer for cheaper and now have to wait months to get a return- absolutely ridiculous since the order didn't even need to be filled

I ordered boots some time ago and after a while one of the boots started developing a toebox collapse and hurting my toes. I tried emailing customer support and never got an answer back after multiple attempts I tried calling them and the lady on the phone said she couldn't talk about this on the phone. Even after multiple attempts im still being ghosted thus my 1 star review.