ArhausReviews of arhaus.com

Purchased a coffee table from Arhaus. Within a year, the wood completely began to fall off and peel. Contacted Arhaus multiple times and each time they said that it was wear and tear. I showed them on multiple occasions that the wood trim around the coffee table was completely peeling off of the table. Horrible customer service and even worse product service . They claim to have a five-year warranty on their products and provide quality, upscale furniture, but that is not the case.

Items arrived WEEKS later. No one ever communicated to me. Had to reach out multiple times across multiple different social media accounts to finally get a response. Then the items also arrive in poor quality. Ridiculous. I would never ever order from them again.

We purchased a bed from the Bethesda store in May of 2024 and it has been a nightmare. Long story short, the bed was just delivered in mid January of 2025. Yes - 8 months. Arhaus delivered a partial bed to our home in August but only upon unpacking the boxes in the street did they realize that they did not have all the pieces. They had only 2 of 3 boxes. Nonetheless, they insisted on leaving 2/3 of the king sized bed, which is enormous, at our house rather than taking it back to the warehouse and simply delivering it once they had the entire bed ready. The Concierge Team promised to deliver the remaining piece, which was never identified to us, in a few days. We never heard from them, or Arhaus again. We had to call the Concierge Team every single day and explain the issue to a new person every time. No one could ever provide any info on the issue or the status of resolving the issue, and it was evident that no one on that support line cared. Finally a couple of weeks later when we called in they casually informed us that the new delivery date was scheduled— but it was 3 months out-- in November. They provided no explanation for the delay and no apology. Mind you we had fully paid for a bed that had not been delivered so this delay was on our dime. We also had lost use of our garage because we had been forced to store the stupid partial king bed and Arhaus explicitly refused to come pick it up unless we cancelled the entire order. And we were sleeping on the floor at this point because we had removed our old bed since Arhaus was supposed to deliver our new bed in August. We finally connected with the store manager at Bethesda and she tried to help. She was the first and only person who took the time to tell us what had happened to our order, and to work towards a resolution. Turns out Arhaus failed/forgot to manufacture the last piece of our bed. This entire fiasco was their own fault and their own negligence. She promised us a discount if we kept the order and she kindly arranged for a loaner bed to be delivered. She was very helpful. Based on her assurances, we decided to wait until November for our bed. Three months later, when the Arhaus warehouse finally called to schedule the long-awaited delivery, another mess ensued. The warehouse said they could deliver the bed, but could not remove the loaner bed at the same time. Essentially we would now have to store the loaner bed and separately arrange for its pick up. Arhaus refused to coordinate the pick ups and left it to us to navigate between the different Arhaus offices and the warehouse, which we already knew was time consuming. We called the Bethesda store for help only to find the store manager that had helped us was no longer there. We explained the problem to yet another set of people at the store and they promised to help; however it took weeks. The "simple" act of coordinating the simultaneous pick up of the loaner bed with the delivery of the new bed was not accomplished for another five to six weeks. It took until January 2025. The reason we did not expedite the process by accepting two separate deliveries was because we see how Arhaus operates and we knew WE would have been stuck with storing the loaner bed in our garage in perpetuity, right as we cleared out the new bed. Arhaus does not really care about resolving our issues and they will drag their heels because they feel no sense of urgency with any of this. Finally the bed was delivered in mid January, however we are STILL waiting for the promised price adjustment to be applied to my credit card. They strung us along for literally five months saying that they could not apply the discount until the bed was delivered. The bed was delivered a month ago and they still have not followed through with our partial refund. We have stopped by the store, sent emails and called, but no one has even responded to us — let alone actually provided the promised refund after another four weeks. There is no reason for us to have been dealing with Arhaus for TEN months on this same issue — an issue that they alone created by inexplicably manufacturing only 2/3 of our bed. This has been THE WORST RETAIL EXPERIENCE we have EVER encountered. If we could do it all over again, we would have simply purchased a bed from West Elm. After speaking with others and checking online reviews I realize that this is simply how Arhaus operates. We will not make this mistake again. If you have a year to wait for your furniture or you don't care at all about customer service, then go ahead and buy something and hope for the best. But plan ahead because it is a full time job following up with this company and project managing the receipt and delivery of items that you have already paid in full for. Arhaus- if you read this-- note that I am STILL waiting for my price adjustment.

Bought a dining table and all went well, came when promised. Ordered 2 dining chairs on 10/28. Delivery date was suppose to be Jan. 10th. Still waiting, every time I call I hear it's going to be next week. Chairs went on sale during long waiting time you would think I should get that price. Very disapointed!!

I bought a floor sample mattress at arhaus store, they put a red sticker sold on the mattress, they then gave me a delivery person they used to arrange for delivery, after i connected with the delivery person, i called arhaus back to finalize the purchased and was told that it's their corporate policy they cant sell me the mattress, i called their corporate office 866.427.4287 and was told that there is no such rules and they called the store and the person who answered was evasive but they will escalate the case, gave me a case #, no result. dishonest and not trustworthy, spend your monies somewhere else

Arhaus? TERRIBLE CUSTOMER SERVICE! BOTTOM-OF-THE-BARREL CUTOMER SERVICE! Save yourself trouble and time and DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Four designers and several friends warned me against buying anything from Arhaus. Since I was purchasing only a single item, a chandelier, I thought it would be straightforward. Nope. The item, which I purchased at sale price, was far too large when it arrived. I sent it back at the time of its arrival with the Arhaus delivery guys, but Arhaus would not honor the sale price for a smaller chandelier of the same make. The good news? I found the identical item for less than the Arhaus sale price. In addition, it is arriving far sooner than Arhaus could manage. AVOID ARHAUS. What a dopey company with customer service representatives who have no understanding of the fundamentals of customer service and cannot think outside the box to do the right thing. I would be embarrassed to work there!

Do not shop at Arhaus—you’re wasting your money and get an infested furniture. I purchased a log bar from them last year, and it developed multiple holes, dust piles, and a significant number of bugs actively crawling out, clearly indicating a severe, ongoing pest infestation. This poses a serious risk to my home environment, yet Arhaus claims there’s nothing they can do. On top of that, their customer service is incredibly arrogant—they even hung up on me when I tried to discuss the issue. For the premium prices they charge, I expected high-quality products and respectful treatment. Instead, I’m left with a potentially hazardous piece of furniture, extra costs for pest control, and no help from Arhaus. Think twice before spending your money here—if something goes wrong, you’re on your own.

We purchased the Oakley Table Lamp. The lamp is lovely. However, the suggested buld they sell you does not fit the harp in the lamp. Even if you did somehow stretch and bend the harp to allow the bulb to be put in, the bulb is about 1 and 1/2 inches taller than the shade. Why would they suggest you buy a bulb if that bulb literally cannot be used with the lamp. I reached out to Arhaus on Dec 10, 2024 to try to see if they knew there was an error and had a lightbulb that actually fit the lamp they were selling. As of today, Jan 17, 2025, they have still not responded to me. So, I'd give 4.5 stars for the lamp, 0 stars for the bulb and -5 stars for the customer "service" both recommendations from their website and responsiveness. That averages out to -0.2 stars, but I had to give them at least one to be able to write a review.