Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs.
Arhaus (arhaus.com) has 181 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Terry P.
These people are a scam. Tried to buy a 1600.00 chair. Wanted to charge me 299.00 in shipping even if I pick up at their showroom. When you try and comment on their social media platform where they advertise they remove your comment. I called corporate to speak with someone and they refuse to call you back. Just more false advertising at its best.
Jake
Arhaus communication and customer support is terrible. Their show room is very good although the staff is often dismissive of customers. Quality good I had a billing dispute and my credit card did a charge back and found in my favor. Unknown to me Arhaus had circumvented the cc procedure and started to bill me direct. I took the charge back off. However, Arhaus won’t stop billing billing me!I explained all this in a written form to Arhaus and they won’t relent although they have been paid. This is harassment
M M.
This furniture was not cheap. I think it's around three years old. Do not buy any of their products that are this fake wood garbage Not holding up at all
Steven S.
Purchase dining table. Within 6 months the top is splitting. The table was purchased when on sale. They are saying it is discontinued, but not when I call sales. They want to give the purchase price as a credit only. They do not have any tables they are less the 3 x the cost of the one i purchased.
MICHAEL M.
This company makes promises that they will not keep. They do not return phone calls that they say they will return. The salespeople will have nothing to do with your concerns after they take your payment. Do not trust them.
tom
Second couch failure in two years. Horrible customer service. Third party furniture repair company is pro Arhaus meaning no reasonable person could determine a root cause of a couch leaning was due to a pillow. If the couch can’t hold a pillow then should a person sit on it. Give me a break,
Kenneth R.
Dette er ett scam selskap som bare lurer større å større beløp av deg .
Mohamed G.
I had a very disappointing experience at the Arhaus Loft store in Stafford, TX. I was in the store yesterday, sitting on a piece of furniture and speaking with my sales representative about purchasing it when another sales rep suddenly came over and placed a “sold” sign on it, saying another customer was ready to buy. I found this extremely unfair and unprofessional — especially from a store that presents itself as a high-end furniture retailer. The manager, Mark, made the wrong call by not giving me priority, considering I was actively discussing purchasing the piece at that very moment. His response — comparing the situation to “HomeGoods” and saying it’s first come, first serve — was completely out of line for a brand like Arhaus. This level of customer service does not reflect the quality or professionalism one would expect from a high-end store. I left feeling undervalued and disappointed.
