ArhausReviews of arhaus.com

Recently we purchased a made to order sofa bed. the fine print says that if it didn't fit in the house, we'd have a 50% restocking charge. that being said, the sales person did not review that "50%" with me verbally. though i did sign the document. when the product didn't fit, i asked for an accommodation of some type--i never said what specifically, having spent tens of thousands of dollars in that store. did they have to do something for me? no, clearly not. they didn't HAVE to. should they have given me some relief in either a reduced restocking fee, or additional store credit? i think so, given the amount i have spent recently and that the sales person, in my opinion should have been more verbally direct about the restocking fee. i believe customer satisfaction with the products and the processes should be taken into account when dealing with people who have spent a lot of hard earned money at that business. I have a choice of where i shop and i won't go back to Arhaus, as they demonstrate that their mission statement is "caveat emptor" or "buyer beware"... not "we want to make sure you are happy with the customer experience". again-- my bad, but some accommodation would have gone a long way. "0 Stars" for you Arhaus. great furniture. very bad customer service.

We purchased a bed frame from Arhaus and waited approximately 10 weeks for delivery. Unfortunately, our experience from that point forward was very disappointing. When the bed frame arrived, it had visible dirty marks and stains on it. During the delivery, one of the delivery personnel became argumentative and aggressive when my wife pointed out the issues. Interestingly, once I arrived and became involved in the conversation, his attitude changed significantly. After contacting Arhaus, they eventually sent an assessor to inspect the bed frame. During the inspection, the assessor acknowledged that the lighting in the room was not ideal and stated that he could not clearly determine whether the marks were dirt or another issue. Based on his assessment, he indicated that he would recommend replacing the bed frame. However, when Arhaus later contacted us, we were told that the assessor reported the bed frame was fine and that he did not see any issues. This directly contradicted what was communicated to us during the inspection. For a premium furniture company with premium pricing, we expected much better customer service, quality control, and follow-through. The lengthy wait time, poor delivery experience, and inconsistent handling of our claim left us frustrated and disappointed.

I have purchased almost all of my home furniture from Arhaus. I have experienced issues with several products over time, and to your credit, those items were replaced, which I appreciated. However, after experiencing repeated problems with a sectional I purchased, I was offered an exchange. Even though it was not in my budget, I agreed to the exchange and paid a significant additional amount for a different sectional. For months now, Arhaus has been unable to complete the delivery. I continuously receive emails stating that my order is ready for delivery, but those notifications only apply to a single piece. I have had countless phone calls and email exchanges, yet none of them have resolved the issue. The delivery timeframe that was promised to me has long passed, and I still do not have my sofa. Even more concerning, neither Arhaus nor the delivery company seems to know where the remaining pieces of my order are or when they will arrive. This entire experience has become a major headache. I am unable to reach anyone who can actually take ownership of the problem and provide a solution. The lack of communication, coordination, and accountability has been extremely frustrating. Please provide me with the contact information of someone who has the authority to resolve this matter immediately. I would appreciate a clear explanation of the status of my order and a concrete plan for completing the delivery without further delays.

We had an absolutely amazing experience from start to finish. The quality, craftsmanship, and attention to detail of the furniture are truly top-notch. Every piece exceeded our expectations and has completely transformed our space. The delivery service was exceptional as well. When they say “white glove delivery,” they truly mean it. The team was professional, careful, punctual, and treated our home with great respect throughout the entire process. We also needed to exchange a couple of items, and the process was completely hassle-free. Customer service was responsive, accommodating, and made everything easy. A special thank you to Mariana, our sales representative, who was outstanding throughout the entire experience. She was knowledgeable, patient, attentive, and genuinely cared about making sure we were happy with our purchase. Her professionalism and dedication made all the difference. We highly recommend this company to anyone looking for beautiful, high-quality furniture backed by exceptional customer service. We couldn’t be happier with our experience!

I have collaborated with Lauren Price at Arhaus Easton for several years across multiple projects. Lauren consistently demonstrates attentiveness to my requirements and preferences. She effectively maintains project budgets and possesses comprehensive knowledge of Arhaus's offerings. Additionally, Lauren efficiently coordinates deliveries and addresses any issues that arise in a timely manner. Lauren is a big reason why I continuously return to Arhaus time and time again.

NOTHING like the picture. The finish/stain color on the table I received looks NOTHING like the photo in the catalog. They acknowledged how different the real item looks, but reminded me that their website has a disclaimer saying that "individual pieces may vary in color, pattern, and shape, making each truly unique." This means they don't take responsibility for hugely misleading photographs. They're willing to take my item back but withholding a 10% restocking fee which is a lot given how expensive the table is.

Definitely a company to stay far away from. the first delivery arrives with a broken couch. Then they claim they work professionally, but the second delivery is even worse. An absolute disaster. They present themselves as professional, but they operate in a completely unprofessional manner. Customer services terrible.

Delivery service and bar-cabinet are top notch. Meldison & Johan were Friendly, punctual and efficient.