ArhausReviews of arhaus.com

Deceptive, misleading, unconscionable practices, yet they still grow. Consumer beware. We ordered mostly "in stock items" end of April 2026, and as of August 17, many items are still not delivered even though their own team says they are sitting in the warehouse. Do not order from the floor sales people as they direct your delivery flow based on delivery "allotments" convenient for the benefit of their commission. Once the order is placed, they don't service the order. They overpromise and way underdeliver. Arhaus misleads consumers by saying items are in stock. Even when you buy the sales people say they would be about 2 weeks to deliver. We are still waiting months later. Even the OH "concierge" and online sales teams are useless as they have no power to do anything to solve a problem. They cannot put your in-store order online in your profile so you do not have transparency. Even refunds they refuse to give you an itemization of items refunded so you have to go line by line on an original order and try to determine if your refund is correct. If you have to order from them order only online and one item at a time. They also sat months on refunds that were owed to us because they said we had an open order (as though that is our problem). They also lose part of your order and deliver half assembled items expecting to surpass the 30 day return window due to their incompetence. Send it back entirely if they don't deliver entirely!! The sectional we did receive does have significant adhesive order so the quality may be suspect as well. Deceptive practices all over the place with this company. Proceed with extreme caution with this company.

They're ok for some things, but don't buy any leather sofas. Whatever they use is so fragile that even condensation from holding a glass of water will permanently stain the couch. EVERYTHING that touches the couch stains it. We paid $15k for a leather sofa that we have to keep completely covered with blankets to sit on it. Bought the protection plan, but they say their poor quality leather is not covered.

I order furniture in February the sales person told me six weeks. At this point I have still have missing pieces. Every time I call I get a different answer. I have a couch that is not made right took pics person came out want to change the seat coushins. When they called I told them Iwanted my money back. Two people called I told them the same thing and I am still waiting for a call back to see when they are picking up my couch. It took 3 months for the couch. Nothing has gone smoothly every time I call they say they have to talk to some one else. Worst customer service ever. I will never deal ill with or use them again.

Shopping at Arhaus Loft was an incredible experience from start to finish, all thanks to Matthew Martin. Matthew went above and beyond to help me find the perfect pieces for my home. He is remarkably kind, patient, and knowledgeable about the entire inventory. He took the time to understand my style and space without ever making me feel rushed or pressured. His warm attitude and keen eye for design made what can usually be a stressful shopping trip completely seamless and enjoyable. If you are visiting Arhaus Loft, do yourself a favor and ask for Matthew. You will be in the best hands possible! Five stars all around!

If I could give a zero, I would. Ordered pillows in January. $700 total. They charged me immediately, but never shipped. I checked in in April (almost forgot I ordered them, and never one update from Arhaus on them). I spoke to 4 different customer service reps over 6 months, and no one could give me the correct delivery date. They did not care. I finally spoke to a supervisor (who was just as bad as the others), and she offered a minimal refund, which could only be given when delivered. I finally got the pillows 7 months later, and still no refund. I have wasted so much time and energy on these silly pillows, and Arhaus could not care less about helping me. We order from Restoration Hardware all the time, and their quality and customer service is leaps and bounds above Arhaus. Will never buy from them again. Terrible quality and a total joke.

Do not buy the Malone dressers and night stand at Arhaus. I have furnished two homes with Arhaus but this furtive is absolute junk. Mine is over a year old and tops are flaking off despite use of doilies, covers. Arhaus does not stand behind this and will tell you to hire a furniture technician to repair it after you spend upwards of $10,000 for 2 dressers and a nightstand.

I saw all these negative reviews here so I was definitely worried about ordering from Arhaus. However, I really liked the piece so I placed an order anyway. The furniture arrived exactly on time, the delivery crew was great, and everything came out flawlessly. Same customer experience as an order from West Elm, William Sonoma, etc. Maybe they changed their internal process?

Horrible service. I wrote asking for repair ideas about a mark we found on our dining table. I acknowledged that we hadn't noticed it upon delivery and we weren't expecting coverage. They then had me spend two days sending photos and videos because they said they might cover it. And then they sent me a message saying they wouldn't cover it due to how long it had been since purchase. Completely unnecessary calls emails photos and videos going back and forth. Why get our hopes up when the final answer was known from the outset and was even what I actually expected?! Following dumb processes and wasting customer's time: and they lost a repeat high revenue customer over it. Stay away from them.