Arbor Day FoundationReviews of arborday.org

Extremely slow to send trees, and when they DO send them, they came at the beginning of winter! So as much as I tried to salvage them, the half-dead trees I received were fully dead when it came timr to plant them. To top it off, they sold my information. How do I know? They misspelled my name, so now every time I get a piece of spam mail with that particular misspelling, I know I can thank Arbor Day for it. Don’t waste your time with these clowns.

The stated question by you to answer should not ask: What went wrong? It should ask: What went right? The answer is short and bittersweet. ¶ NOTHING ¶ I cannot get any person to speak to me or correspond with me. I saved all of the pertinent Participant Numbers to no avail. Until some State Attorney{s} decide to work together to prosecute the deep pockets of ADF via Class Action, we are a grain of sand!

Just do NOT! Most of the trees you receive won't be what you ordered. Two of the trees they sent me were listed invasive species when I ordered natives. If you don't know trees super well, you're not going to know the difference. This is completely deplorable! If you try and contact them, they "cannot locate your order"...not that it matters. The one replacement tree I managed to get was also the incorrect species...and an invasive.

Made a purchase of 15 trees in September and per their website and the individual ship times of each and every tree, these trees were supposed to ship by 11/27. I even followed up in November to make sure that these would ship by 11/27 with their customer service. After being assured by MANY means, it is now 11/28 and my trees have not shipped.

I ordered 4 pecan trees and 3 hackberry. The first two pecan trees that arrived (Sumner and Pawnee) had mites on them. I contacted the Arbor Day Foundation and after a few go-arounds and a lot of pictures, they agreed to send replacements. The replacements were worse than the original. There were more mites and webbing. I contacted them and was told that this was simply "stress from being shipped". They refused to give me a refund or respond to me. I went to our local county extension office (WSU Master Gardeners) and they agreed that this was a major problem, not only on these trees, but a cause of infestation to my walnut trees. They said that they would provide a statement as soon as they processed my samples. In the meantime, I called the Arbor Day Foundation back yet again and informed them of my involvement with the County Extension (WSU Master Gardeners), and told them that I was forced to seek backup and demanded my money backor that they would get invovled. Immediately they processed a refund. I live out of town so this was a hassle to involve the County Extension, and care for a sick family member. The last thing I needed was to get shipped infested trees that now will/may be a problem with my other nut trees. These guys are dishonest. These trees were clearly infested and NOT a result of shippping stress. I alone knew that difference.

Ordered an American Beautyberry bush a couple years ago. This is the first year with any real growth and it turns out the bush is not the native American Beautyberry bush as described, instead it's a non native version that escapes cultivation easily. Not a fit for my native garden. Not what I purchased. After contacting Arbor day I received a boiler plate response about how they respond to the key word 'invasive' nothing addressing how I wasn't sent what I purchased other than a 'your feedback is noted'. Worst of all- I left a review on the plant to share my experience a week+ ago, but it appears that Arbor Day limits the product reviews they post and doesn't publish reviews they don't like. Too bad they don't screen their plants to only share the right ones!

A decade ago we ordered 3 lace bark elm trees. We, unknowing the difference, received just plain Elm trees. Today the trees are grown and I am constantly trying to keep the Japanese beetles and diseases from killing the trees (I am losing the battle). I thought arborday would know the difference.

This company sells people dead sticks, then when asked to replace the dead order following their rules, they get sent more dead sticks. Do not waste your money. Go to a local nursery. Period.