Arbor Day FoundationReviews of arborday.org

I ordered 3 Red Maple trees lats year Order W21455678 Sunday, March 30, 2025. They seemed t be working so all was well until this year, when two of the 3 trees stopped blooming. I sent 3 emails along with photos to ArborDay and got no replies. Called today and waited far too long to speak to anyone there but was told the will not refund or replace as they only give a 6 month warranty. Seems odd as the trees this year (15 months later) are not working. I think ArborDay needs to rethink customer relationships, as there are now other suppliers. This after over a 30 year membership. What can I say, but I am sorry to say HGOOD BYE and stop sening me emails and mail. Ron

I ordered a tree that should have been 3-4 feet. They delivered on that was barely 2 feet. When I complained, they sent another (which is why they get two stars and not just one) but this one is only 29 inches, a full 9 inches shorter than it should be AT ITS SHORTEST. So disappointed. You would think that the second tree they would want to make up for the first, and send a 4 foot one, but no. Also, they seem to use a third party, so they have no idea what is being shipped.

We wanted this to go well, but the Arbor Day Foundation failed miserably. Sure, online reviews are inherently biased simply because people are going to post their negative feedback far more often than their positive feedback. I wish we had actually checked reviews prior to donating to and ordering from the Arbor Day Foundation, because we would NEVER have done business with them after seeing what experiences others have had with them. Back in late February 2024, we joined with a $10 donation and were promised 10 trees and 2 lilac shrubs, set to ship for a suitable planting timeframe for our USDA hardiness zone. In early March, we received an email stating that our trees would be shipping in the coming weeks. Fast forward to the tail end of May, and we finally received a shipping notification email, giving a tracking number that has yet to produce any origin scans from the USPS as of the end of the first week of June. When I called to follow up on this, their employee verbally attacked me, claiming he had “worked their a long time and knows how they do things” despite the information he was stating directly conflicted with their emailed updates that I retained for exactly this purpose. Verbal abuse from a customer service agent when following up on a significantly delayed order (or for any other reason) is unacceptable. I wasn’t rude to him, just wanted to know what was going on with our order since it was clear that a problem had arisen. I’m sad to say that after the interactions I’ve had since first joining the Arbor Day Foundation, I cannot in god conscience recommend them since they are not upholding their commitments to their members, and profoundly lack transparency, respect, and professionalism.

It’s a good place in that it’s a charity and bettering the earth and the people are nice but more than half of the trees never got leaves. They do guarantee but those are dead too. I’ve ordered so many pecan and sycamore trees and none are alive plus. Too bad. I still don’t think I. Wasted my money because it is a charity that bettestearth. I’ve ordered for 20 years but blamed people for not watering them but I live in this house now that I’m retired and have been watering mostly dead twigs for two months.

Ordered an American Beautyberry bush a couple years ago. This is the first year with any real growth and it turns out the bush is not the native American Beautyberry bush as described, instead it's a non native version that escapes cultivation easily. Not a fit for my native garden. Not what I purchased. After contacting Arbor day I received a boiler plate response about how they respond to the key word 'invasive' nothing addressing how I wasn't sent what I purchased other than a 'your feedback is noted'. Worst of all- I left a review on the plant to share my experience a week+ ago, but it appears that Arbor Day limits the product reviews they post and doesn't publish reviews they don't like. Too bad they don't screen their plants to only share the right ones!

Some trees I ordered n

Arbor Day really “Can’t” give me a “Lifetime Guarantee” on my trees and will only replace “Once” if they Die….I really Don’t want to receive any more trees from Arbor Day Foundation. I don’t want to go through the trouble of planting-and purchasing fence material to keep the Deers away from the Trees/Shrubs and spending money for stuff that Dies and won’t be replaced. I’d rather get something from the local nursery-who really does Guarantees their trees and shrubs. I’ve found that I’m spending more money than I want to by ordering trees (that die) from Arbor Day Foundation-from Nurseries in Florida and other southern states. And Trees that are shipped “After” the ground is frozen (Ice/Snow). I’m Fed up with the Dead River Birch, Washington Hawthorne, Over twenty (20) Blue Spruces, Red Maples, and the American Hazelnuts that did not make it through winter. I’ve followed all the instructions-just to be told that It does not matter-If they Die-Arbor Day Foundation is not a “Lifetime Guarantee”