Arbor Day FoundationReviews of arborday.org

Do NOT buy trees from this company. Their online catalog promises a lot and delivers little. Our own experience is that the trees and shrubs we did plant, that didn't die, were: 1) supposedly a fruiting, native cherry and 2) two American elderberry shrubs ended up being entirely different species. The "cherry" grew fast and made no fruit. We've already removed it from our yard. The "elderberries" ended up being Ozark Witchhazel shrubs. Examine their original mission. It was to plant trees in prairies. Now, prairies are seen as fragile ecosystems worthy of their own protection. Don't buy the "plant 10 trees for you" hype. Something is seriously wrong with the organization. Mislabled order.

They promised to send healthy trees at the best time of year for planting. They sent mostly dead tiny twigs at the worst time of year for planting in my area (summer in Virginia). I have tried ordering from their catalog, too, and paid more money. Still got awful trees at a terrible time of year. Also, they sell invasive species!

We received bare root oak seedlings and they appeared dead on arrival. We contacted Arbor Day and were assured that they were dormant and to plant. We proceeded to plant 50 seedlings and after two months saw no growth or signs of life. We called again and were told that we had not given them enough time and to allow them to grow through the fall. Once we reached out again, the 6 month refund/replacement window had passed and we were informed that there was nothing that could be done to remedy the situation. After following their instructions to wait and give them time, and having ZERO TREES SURVIVE, this is the response we received: " We are sorry to hear that some of your trees did not survive, and we understand how disappointing that can be. Our Health Guarantee provides a one-time replacement or refund when trees do not arrive in a healthy condition or do not successfully grow within 6 months while they are being properly cared for. Unfortunately, because your trees were delivered during our Spring shipping season, they are no longer eligible to be replaced or refunded. We appreciate your interest in planting trees, and apologize that we cannot provide a replacement." After responding with additional information including email correspondence from previous attempts to remedy the issue, we received the same cut and paste response a second time. DO NOT WASTE YOUR TIME OR MONEY PURCHASING FROM ARBOR DAY!

Sent me five Dead trees, will not respond to multiple emails. Horrible organization.

I bought ten bare root redbud trees. They arrived late April and I planted them the day after arrival. Not a single one ever showed any signs of life. I contacted Arbor Day Foundation twice by email. Both times I received an automated response saying that someone would be in contact soon. Never happened. Clearly, the requested refund did not happen either.

I ordered 25 each of cuttings of forsythia and peach in April. I received only the forsythia, and only one of the 25 was viable. Never received the peach. I wrote to them three times explaining this and never received a response, no refund, nothing, even though they say they stand by their products.

Ordered tree sticks for fall planting. Tree sticks arrived December 5 to northern NH when everything is frozen solid. They told me to pre-dig holes and keep some warm topsoil ready for winter planting with the ground frozen solid. Most actually survived surprisingly with the exception of Star Magnolia and Crepe Myrtle. Getting a refund has been a song and dance. Forget it. I won't do this again.

My order of 10 white dogwoods was delivered in April. I did everything right (unpacked them, soaked them, planted them carefully, kept them watered). Not one leaf appeared on any of them even 2 months later. I think they were dead when packed and shipped to me. Very sad! Can I have a refund?