Tasha M.
Well I truly believe they send yt…
Well I truly believe they send yt reviewers better hair than us customers that actually buy their hair. Bought a wig based off a yt review and the lace came cut very different from what I saw on yt and it wasn't as plucked as the review as well. The color looks alright and the length is not bad either. I'm just tired of buying from these companies because you get them, and they look nothing like the reviews you see online. It's a shame . Spoke with customer service in email and sent pictures and everything they told me it was the angle in the picture that made it look like it was the same lace and then told me to take it to a hairstylist to have them install it? Huh?! I've been installing my own wigs for YEARS! The lace came super cut close to the lace the might as well sent me a pre cut lace lol. Never resolved the issue and won't be ordering from here again.
Response from Arabella hairAug 27, 2024
Hi Tasha Milan We are truly sorry to hear about your disappointment. Please know that we do not send different quality products to YouTube reviewers and our customers. We strive to maintain consistent quality across all our products. We apologize for the issue with the lace on your wig. Regarding the response from our customer service, we understand that it was not satisfactory. We will review this interaction and ensure our team provides better solutions in the future. We would still like to resolve this issue for you. If you are willing, please give us another chance to make it right. We can offer you a replacement wig or a refund, whichever you prefer. We value your business and feedback, and we are committed to improving our products and service. We hope you will consider giving us another opportunity in the future. Sincerely, Arabella hair