Arabella hairReviews of arabellahair.com

This is my first review I have ever made on Trustpilot. I ordered this wig through a YouTube review and loved it. But the wig I got looks very different. So I contacted them immediately to tell them that the wig quality is not so great and that it is not the same wig I saw. They kept trying to convince me to keep the wig by giving me a $40 refund. I said I want to return it as I don't like the wig. Then they said $60. They also said I have to customise it and style it. But it's a glueless wig and the person on the video only cut the lace and didn't have to do any styling to it. Which is the point of a glueless wig. I told them I won't try the wig on as they won't accept a refund for hygiene reasons. Spending £187 for this quality, I could have gotten this wig on Aliexpress for £100 cheaper. They also said I will have to pay for return and tax fee. But on their website it says if its the sellers fault they will pay for it. It also says if you don't return the wig 3 days after contacting them they will reject the wig. I told them I want to return it today and now they are not replying to me. Today is day two as they replied to my request just today, I contacted them yesterday. It seems like they are delaying my request intentionally so I cannot return it. This is my Order number Arabella95159 contact me immediately and stop delaying my request to return it. This is not acceptable. I want to return it today to avoid any further problems. And if its not solved I will take it a step further.

Communication was good and in a timely manner. Hair came fast. And the quality is great! I am ordering now a second set of hair bundles.

I ordered a p18/613 22 inch wig from Arabella for 248.00. This is with a 22% discount. I have ordered several times before from them. They sent me a black wig with silver stripes and told me that it was a p18/613 Ash Blonde wig! Really. I have spent so too much money with this company. It's back to hairvivi for me. The ONLY reason I stayed with them is that I have a small head (20.50) and they offer 20.47 wig caps but it's not worth it.

I just placed an order on a wig and to see some of the comments giving me a vibe I’m going to be hopeful about my order and praying that the company is all that I see in the most recent comments that why I ordered with confidence that the wig I ordered will be that and morer choosing this company because of what I see for as Quality in the wigs that they are selling and will but again the comments are differently scary!!!!!!!

It and by Arabella they have great quality hair for an affordable price.

It came really fast and the hair is really nice and looks so good. It’s everything i was expecting and the goody bag that comes along w it was super cute.

I love the hair quality very beautiful

Well I ordered one just on today read good reviews about them just last week a skeptical anyway but decided to give them a try, in which I should have waited because I kept trying to get in touch with someone about the wrong shipping address it's being sent to couldn't get in touch with no one at all about the situation...I look on here read today's reviews and regret that I did...wish I would've seen these before my purchase because I just purchased one a couple hours ago like I said just last week I read good reviews that's why I did without looking at this today..smh