Grace K.
It has been 2 weeks and I still haven’t…
UPDATE: this is an utter and complete scam do BOT PURCHASE ANYTHING from this website. When i i’ve been contacting customer service for 2 weeks now. And they are super vague and dismissive. When I put on pressure about their shipping and what not they change the statements. Web: 3-6 days run. Costumer service: 4-8 days. I have waited no for both amounts and nothing. I have now reported this to tho police in my country, and they are hopefully looking in to getting mug 328$ back. Furthermore the flat out life in the reply to this message by saying we added some last minute product and that’s why your package is delayed. Never mentioned this in the two weeks I email them. It is also sketchy that the founder terry ann halliday is nowhere to be found on the website. I had to ask to find someone who could figure it out for me. And I called customer service and they put me on flan voicemail. No cue no nothing ( it was within opening hours) anywho if you like quality hair, and wanna get you package DO NOT BY FROM HERE
Response from Arabella hairMay 16, 2026
Hi Grace Kakou We sincerely apologize for the delay and completely understand your disappointment, especially with your event coming up. In order to provide you with a better experience, we spent a few extra days customizing and preparing a brand-new product for your order before shipping it out. Because of this additional preparation process, the shipment was delayed for a few days. Your package has already been shipped, and we have been continuously urging the shipping carrier to speed up the delivery and provide updated tracking information as soon as possible. We truly understand how important this order is to you, and we are very sorry that this experience has not met your expectations. Please rest assured that we are still actively following up on your package and will keep you updated once we receive new information from the carrier. Thank you again for your patience and understanding. Arabella hair