AquaTruReviews of aquatru.com

4.1694 reviews
Industrial Supplies

AquaTru

About AquaTru

AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.

AquaTru (aquatru.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: aquatru.com
Website: aquatru.com
Category: Industrial Supplies
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AquaTru reviews

694 approved reviews, newest moderated first

W P.
May 8, 2026
I bought an AquaTru Classic and it…
I bought an AquaTru Classic and it seems like I was a sent a used product. There were scuff marks on top of the machine. When I tried to contact Customer Service to get a new label the chat associate would not answer my questions. I strongly DO NOT recommend this company.
Response from AquaTruMay 14, 2026
Hello W, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. We’re available 24/7 for you, and here to assist you. Team AquaTru / Ramon
Eric B.
May 8, 2026
Easy to order i have 3 counter top…
Easy to order i have 3 counter top units one of them I backing up water after cycle and leaking at top both at the clean water tank and unfiltered tank so I guess it was time for a new unit
Response from AquaTruMay 14, 2026
Hello Eric, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Jude
May 8, 2026
I purchased one…
I purchased one, then a second shower head with filter, and I am so grateful! I cannot believe how clean, soft and radiant my skin is even after the first use! Love!
Response from AquaTruMay 14, 2026
Hello Jude, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Kathy P.
May 7, 2026
I love the product
I love the product. Works very well and hasn’t given me any issues. Will definitely recommend to family and friends.
Response from AquaTruMay 14, 2026
Hello Kathy, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
April S.
May 7, 2026
I really enjoyed the water
I really enjoyed the water. The taste was great and Cutomer Support was exceptional. I'm not giving more stars because the water filter kept leaking, it was replaced and still leaking. I did return it all together.
Response from AquaTruMay 14, 2026
Hello April, we’re sorry to hear about this issue and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1035263 and your order number to ensure this is properly reviewed. Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Ramon
Michael R.
May 7, 2026
The filters seem clogged and water trickle slow
The filters seem clogged bc the water trickle is low but also sometimes the bottom component "pressurizes" and when inserting a new full water tank it does not depress and i have to use my finger to manually depress it so the tank can fall in place.. I think its the filters
Response from AquaTruMay 14, 2026
Hello Michael, we’re sorry to hear about this issue and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1035213 and your order number to ensure this is properly reviewed. Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Ramon
Patricia Y.
May 7, 2026
We love the filter!
We love the filter!
Response from AquaTruMay 14, 2026
Hello Patricia, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Amy G.
May 7, 2026
Customer service
Customer service, an actual person, helped me with a question about the floater kit and sent me a new free of charge. I got it within a week. I love the product and appreciate being able to talk with a human when I have a question.
Response from AquaTruMay 14, 2026
Hello Amy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon

AquaTruReviews of aquatru.com

About AquaTru

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AquaTruReviews of aquatru.com

AquaTru reviews

I bought an AquaTru Classic and it…

Easy to order i have 3 counter top…

I purchased one…

I love the product

I really enjoyed the water

The filters seem clogged and water trickle slow

We love the filter!

Customer service

About AquaTru

About these reviews

More in Industrial Supplies

Top Armor

GemIQ - Headquarters

Academic chem lab

Seafarer Marine Supply Inc

AquaTru reviews

I bought an AquaTru Classic and it…

Easy to order i have 3 counter top…

I purchased one…

I love the product

I really enjoyed the water

The filters seem clogged and water trickle slow

We love the filter!

Customer service