Aquatica BathReviews of aquaticausa.com

The particular tub we ordered was a special corner fit and worked great! It was shipped and delivered as scheduled and wife is happy.

I have been impressed with everything I have read about the product, but when I contacted the company with a simple technical clarification question I was not impressed at all. The sales representative was rude and dismissive of my concern. He had no suggestion about how to find an answer to my question and concluded our conversation by saying “good luck” in a facetious tone. I will not be doing business with this company.

Not impressed so far. I was told the sink I ordered for a client would ship in 2 days (which would have been yesterday). I tried chat with one of your customer service people, who tried to be helpful. He said someone in "fulfillment" would contact me in a few minutes with tracking info. That also didn't happen. No news, so I call your company twice, and no one answered in customer service. I left a Voicemail message. Then I dialed again hoping to reach someone in 'fulfillment.' Once again sent directly to Voicemail. That was about 6 hours ago, no reply. I'm going out of town at the end of next week and don't want to have the shipment show up when I'm not here. I have been a pro working in the field of Interior Architecture. I'm a repeat customer with companies that have great communication. Hopefully someone from AquaticaUSA will contact me in a day or two with information about his order.

Sales help was exceptional, and promises to get back to me with requested info was prompt and accurate.

Amazing service by this company. I am in Scottsdale Arizona and had an issue with the tub that seemed to be a manufacturing issue. They sent two people out and re-manufactured the tub in my home. Came out amazing and we are very happy with the tub. Initially I thought we had broken the tub when we installed it. Everyone in the company continued to tell me everything would be worked out. They went above and beyond. Goran is actually from Portugal and the other gentleman was from Latvia where the tub was manufactured. Amazing job, helped with the install and did above and beyond what would've been expected. They came out on a Sunday as they flew in Sunday morning. They knew when the tub was manufactured and who had done the work on it. They were very interested in every detail. I would highly recommend this company.

Goran is always wonderful to deal with and I LOVE my new Aquatica Japanese soaking tub!

This bathtub is an absolute dream! Larger size is completely worth it. Can completely submerge and soak for hours!

Site said two to three days delivery - will take over two weeks. Lack of timely response from company on requests