Aquatica BathReviews of aquaticausa.com

I ordered a tub from Aquatica. They charged me $100 more for shipping than the shipping rate posted on their website. When I brought it up they told me the website was wrong. I ordered anyway as the tub fit what I needed. Delivery took 2 weeks longer than promised, but again I wanted the tub and it appeared to be high quality. I was happy until the plumber came to install and pointed out the drain assembly was missing The box labeled drain was the floor drain not the tub drain and I didn't catch it. I have tried contacting aquatica 4 times since then to figure out what to do about the missing drain. Both emails and phone messages have been ignored. I'm unhappy I paid $280 for a drain I never got and was charged $100 extra for shipping. When I spend over 4k I expect better customer service. The tub quality appears good which is why I gave 3 stars. Customer service is 1 star at best.

I bought a hot tub from this company for years ago. The hot tub was OK, but the command board is touched sensitive It doesn’t work if it gets wet (not a good idea for a hot tub.) This year, the touch board stopped being sensitive to touch on half the screen, wet or dry. When I contacted the company, multiple times via phone calls, and email messages, as well as their chat, but on their site, no one responded. I believe the command screen is under warranty, but nobody wants to honor this, even talk to me. My emails and phone calls were very polite, but nobody cares about you once you pay the money. I would be hesitant to buy a hot tub again from this company, because I would be afraid that something else would break, and the company would not honor the warranty, or even get back to me, this in this current case. That goodness it’s only the monitor and not a crack in the tub itself. Do not buy from this company. Update: The week after I posted this review, the company seemed to remember me, and has now reached out to try to fix or replace the control monitor, which should still be under warranty. Will hopefully update this with good news. Update, 9/4/25: After 5 months, the company finally arranged for a local company to come replace the control panel. The new panel works well; however, it didn't come with instructions, so will try to get that from the company next. Finally used the hot tub for the first time since spring! Goran was helpful with this.

We bought a $26,000 hot tub in 2021. The sale process with Goran was very smooth. We did have a number of problems. We got a panel damaged during delivery and the heater was too small for the size of our tub. Getting a hold of the technicians was difficult. It did take us constant calling to get someone on the case. However, once we got their attention, they were very proactive in fixing the problem. They have a small team and you get the same person every time which is nice. So don't expect respond at a reasonable time frame. We are waiting for the replacement part to be install so lets hope it works and we can close this chapter.

Overpriced for what it is. One of the feet for the bottom broke when installing it. Had to put wood blocks under it to keep it stable. Contractor couldn't get the acrylic wrapped around the tub to look even all around...it looks higher in some places. If I had to purchase again I would make a different selection.

Poor customer service, great product though