Aquatica BathReviews of aquaticausa.com

I paid a deposit of 50% for my hot tub in November 2023 and have had little to no communication with all the emails addresses that I've sent regarding WHEN and IF I will get my spa. Goran who was initially very helpful stopped responding to my emails until just recently with a cursory response that he would check with the engineering department. I threatened to get a refund on my deposit. Only then did I finally get a call from Goran and Stephen sales manager who both told me they are having issues with material sourcing and delivery maybe anywhere between 1-4 months from Feb 2024. I get there can be issues with supply chains in this day and age but to have to threaten cancelling an order before getting some communication shows a poor customer service department. I will see how things go forward from here but I can't stand companies who answer your questions promptly until they have your deposit and then go radio silent.

When we ordered the tub, the customer service rep on the chat function was helpful. We purchased a tub but were not aware of the wait time for delivery until after purchase. We received an email stating it would be 8 weeks. We replied to that email with a few questions and never heard back. We have sent 5-6 emails to 3 addresses each time over the last 9 weeks and have never heard back once. We spent 10000 on a tub and can’t get a single response. Very concerning customer service. Will consider legal recourse.

Not impressed so far. I was told the sink I ordered for a client would ship in 2 days (which would have been yesterday). I tried chat with one of your customer service people, who tried to be helpful. He said someone in "fulfillment" would contact me in a few minutes with tracking info. That also didn't happen. No news, so I call your company twice, and no one answered in customer service. I left a Voicemail message. Then I dialed again hoping to reach someone in 'fulfillment.' Once again sent directly to Voicemail. That was about 6 hours ago, no reply. I'm going out of town at the end of next week and don't want to have the shipment show up when I'm not here. I have been a pro working in the field of Interior Architecture. I'm a repeat customer with companies that have great communication. Hopefully someone from AquaticaUSA will contact me in a day or two with information about his order.

Site said two to three days delivery - will take over two weeks. Lack of timely response from company on requests