Aquatica BathReviews of aquaticausa.com

Paul was great! We had a couple differences in pricing and he worked through it to get the correct quote. I would order agin!

I got an incredibly beautiful soaking tub (Ofuro Mini Tranquility) and vessel sink. They both arrived in good condition with helpful delivery people. The Aquatica sales people were always helpful and ready to answer any questions through the process. I did have some issues with getting the drains, in there were huge delays followed by the wrong parts being shipped multiple times. The logistics people were helpful but sometimes took over a week to respond, requiring multiple emails and calls. All in all, it finally worked out after some frustration, and my bathroom is like a showplace. Very happy that I went with Aquatica.

My direct dealings with Aquatics USA were great. I loved their tools that let me see how people of different heights would fit in the tub. Ordering from their website was easy, and I received a follow up to confirm my order. (The tub when it arrived was also fantastic.) However, the shipping was a nightmare. We were given an end-of-day delivery window...and they never arrived, or called to cancel. However, the tub was marked delivered in their system, which took several calls over multiple days and at least one more missed delivery window to resolve. If this is an outside shipping contractor, they might consider finding a new one.

What a beautiful tub! I love it! It is the statement piece in my 40 sq. ft bathroom. I soak and it feels as if I am in a hot tub.....I have been known to soak for a full hour which is bliss! I am 5’7” and can sit and extend my legs fully in the 55” tub. We probably should have raised the shower head a few inches higher than it was in my last tub/shower combo.

I ordered a rather unusual bath tub from Aquatica last December. Ordering from North Carolina, I found myself working with sales reps in Poland, Washington State and who knows where. Ultimately I received the tub about 6 weeks after the original date advised. Product was intact, delivery smooth. Very expensive, probably 200% of true value. Due to the unusual triangular shape of the tub that worked in my bath space, I ate the cost and moved on.

I had a great experience with the company. The website was easy to navigate and when I couldn't find a part I was looking for, the person I interacted with on Chat was very knowledgeable. I purchased a freestanding bathtub, installation kit and headrest.