Aquatica BathReviews of aquaticausa.com

I bought a hot tub from this company for years ago. The hot tub was OK, but the command board is touched sensitive It doesn’t work if it gets wet (not a good idea for a hot tub.) This year, the touch board stopped being sensitive to touch on half the screen, wet or dry. When I contacted the company, multiple times via phone calls, and email messages, as well as their chat, but on their site, no one responded. I believe the command screen is under warranty, but nobody wants to honor this, even talk to me. My emails and phone calls were very polite, but nobody cares about you once you pay the money. I would be hesitant to buy a hot tub again from this company, because I would be afraid that something else would break, and the company would not honor the warranty, or even get back to me, this in this current case. That goodness it’s only the monitor and not a crack in the tub itself. Do not buy from this company. Update: The week after I posted this review, the company seemed to remember me, and has now reached out to try to fix or replace the control monitor, which should still be under warranty. Will hopefully update this with good news. Update, 9/4/25: After 5 months, the company finally arranged for a local company to come replace the control panel. The new panel works well; however, it didn't come with instructions, so will try to get that from the company next. Finally used the hot tub for the first time since spring! Goran was helpful with this.

8 weeks - that was my timeframe for a bathroom refresh reno and dining room ceiling repair after my old tub flooded down below so that I would be ready to host Christmas dinner. I ordered my Aquatica Lullaby Mini tub originally through a 3rd party retailer where nowhere on their site did they say the tubs were made to order and would take virtually my entire reno time to arrive. As I started panicking, I decided to reach out to Aquatica directly to see if they could help me get the tub quicker. Paul, who I now have dubbed "my tub guardian angel", called me and provided one of the most amazing service experiences I have ever had. From getting me the rough in kit early so that my plumber could prep for the tub to arrive from getting me the tub within two weeks of my signed invoice with Aquatica, Paul was ON IT! He kept me updated through the process, was responsive, and has been a joy to work with. And my tub...my tub is GORGEOUS and excellently made. My contractor said it was the nicest tub he had installed. The service, the quality, the responsiveness...can't say enough. Thank you Aquatica, and specifically, my guardian tub angel PAUL!!, for making my reno dreams come true!

I have been trying to get some customer service from this company for 3 months now - by email, phone and their own online chat facility. No reply by any electronic means, nobody answers the phone, complete joke of a company. My customer has one of their ludicrously expensive Japanese baths, which is currently completely useless as the Euroclicker waste they supplied needs a new seal. I definitely do not advise anyone to spend money with this company!

Paul is a fabulous rep for the company. Extremely knowledgeable and thorough. If he doesn't know the answer, he'll track it down and get right back to you. Very personable and proactive, too. Honestly, he's one of the very best customer reps i've dealt with in ANY industry over the past 10 years. Above and beyond the call of duty in every way.

Customer service is appalling at best

Paul was great! We had a couple differences in pricing and he worked through it to get the correct quote. I would order agin!

The customer service is excellent. All of my questions were answered descriptively and within a reasonable time period.

We are currently doing a master bedroom/bath addition to our house and as I'm getting older with back problems, I "penciled in" a soaking tub. I could not find, for the life of me, exactly what I wanted and a tub that had the actual soaking depth I was looking for. I was talking to my supervisor at work about it and she recommended I look into Aquatica. She ordered from them when her and her husband did their bath reno and she was extremely happy. After seeing pictures of her tub, I reached out and worked with Stefan - who was an absolute pleasure to work with and extremely helpful. He quoted a lead time of 6-8 weeks; however, our Luna tub was delivered in about 4 weeks. We received our tub yesterday (6/27/2024) and the delivery process was a dream as well. No issues with the tub and it is absolutely elegant and gorgeous. We haven't been able to install it yet since we are still in the process of building the addition, but I simply cannot wait. Even though we've already paid and have the tub, Stefan is still providing support through our building process. There are some negative reviews out there but Stefan explained (and was brutally honest) that when moving their production and warehouse from Atlanta to Miami, there were a lot of issues, and they are just now caught up. If you're on the fence about purchasing from Aquatica because of the reviews, I would say purchase the tub. The quality is unmatchable, Stefan was simply fantastic, and we couldn't be happier.