Aquatica BathReviews of aquaticausa.com

Extremely disappointing experience and poor product quality! We purchased bathroom sinks and a bathtub from Aquatica while building our new home because the products appeared high-quality on their website. Unfortunately, the reality was very different! The bathtub failed and broke only 10 days after installation, causing significant damage to our newly built home. In addition, the vessel sinks stain very easily from normal soap and everyday use, which is unacceptable for products at this price point. It has now been over two years since the incident, and despite countless follow-ups, Aquatica has failed to resolve the issue. Their customer service has been extremely unresponsive, and we have still not received a refund for the defective bathtub. We have been patient and gave the company many opportunities to make this right. Unfortunately, they have not done so, and we are now pursuing legal action. Based on our experience, we cannot recommend Aquatica due to poor product quality and lack of accountability.

Update to review, November 10, 2025: I received the sink and there were some issues with the build. Customer service responded to me and I provided feedback on October 29, along with a refund request. As of today (November 10), I have not heard back from this company. The overall styling of the sink is excellent. However, I rate the build quality a C-, and customer service a D. If it were possible to rate it a D-, I would. There are other companies out there with better product and service, for the same or better price, such as Wetstyle and LaCava. I recommend that prospective buyers consider this before making an expensive purchase from Aquatica. Original review: It has been over 6 weeks and the sink I ordered is 2 weeks overdue. Two emails, one useless online automated chat and a voicemail later, still absolute radio silence from this company. It seems that once they have payment in full, responding to customer concerns and delivering the product are optional. This is not the level of professionalism I expect from a company charging 4-figures for a sink. My only option now is to file a claim with Visa.

Urgent Resolution Required (Order No. UK240005) I am writing to formally raise a complaint regarding Order No. UK240005 and the extremely poor level of service we have experienced. Quite frankly, this has been one of the most frustrating customer service experiences we have ever encountered. The issue with our order has now been outstanding for several months, with no sign of resolution. Despite repeated follow-ups, we have had to constantly chase for updates rather than being kept informed. Unfortunately, abcd from your customer service team has not responded to our emails, and the lack of communication has made the situation even more unacceptable. In your last correspondence, we were told that the item was defective. Since then, we have been completely ignored – no replacement, no refund, and no clear explanation. We even requested the contact details of your CEO or a senior member of management so that we could escalate this matter, but once again, we received no reply. This level of service is unacceptable for any company. We require urgent clarification on: 1. When this issue will be resolved, either through a replacement or a refund. 2. Why our repeated communications have been ignored. 3. Who in senior management we can escalate this to, as customer service has failed to provide any resolution. If we do not receive a timely response, we will have no choice but to escalate this matter externally through consumer rights bodies and online platforms to highlight the lack of accountability. We hope you will finally take this matter seriously and provide us with a clear resolution without further delay.

The Lullaby-mini tub arrived in perfect condition well crated. We originally had some communication issues but once that was sorted out, the staff at Aquatica followed through on every promise and our beautiful new tub arrived well packaged and in perfect condition. This is our second tub from Aquatica and once you've seen the quality and materials, it's hard to consider any other brand.

I purchased an Aquatica downtown spa. Paul Williams was my salesman that wrote my order for the spa due to it being special order. The spa arrived and was packaged better than any item I have ever seen. Our crane operator placed the hot tub . We filled it up and noticed it was leaking. So now is where Aquatica earned this 5 star review. Paul stood by me every step of the way. Even when I wasn’t the nicest. The thing that I look for in a company is if they’re going to get their customer to a place of satisfaction. Aquatic did this or should I say Paul Williams did this. This man left his family and got on a plane to get our hot tub working. While the hot tub is incredible and worth the price, what I remember most when I relax in this tub is the kindness of one man who cares.

Our representative, Paul Williams, was very helpful and informative and guided us through the selection process and also spoke to our client to narrow down exaction what the client would need in accessories. The date of experience below is only asking for 1 date, however, Paul saw us through from education and selection starting in April 4, 2025 through delivery in June 2025.

I simply cannot speak highly enough of my experience with the customer service representative who helped me fix what I feared was an unfixable problem. We have an older Aquatica tub in our home, one which had a overflow system that is no longer in use with the newer model tubs. I searched everywhere for a replacement but was unable to find one anywhere online. I reached an Aquatica representative - Goran S. - who took it upon himself to help me. He did a cursory search and came to realize that the part I was looking for was no longer in production. That said, he had the feeling that an old one may have still been in stock in a warehouse, somewhere. He started the search and did not give up. He kept following up to let me know the progress and ultimately, at long last, was able to find the sole remaining replacement part that I needed. This was not a high-priced item, and we had no pre-existing relationship. Nevertheless, Goran took the time to get with his team to scour the warehouse and to find what I needed. The part arrived, I installed it, and we are back to where we should be. Not all service representatives would have been so determined, so patient, and so helpful. I am incredibly impressed that he spent so much time and effort to help me solve the issue I had. To him, and to the rest of the Aquatica staff, I am grateful.

Excellent Product/Excellent Service Paul our rep was great, the product he provided us was incredible. It is the showpiece of the room.