Aquatica BathReviews of aquaticausa.com

We ordered and PAID for our concrete ofuro tub in July. After we ordered, we were told it would be 8 weeks, putting us towards the middle of September. We are remodeling a home and this timeline already set us back (we can’t close the walls because the tub won’t fit through the door and we can’t start the finishes until the tub is in place. Nonetheless, we had the rough in’s put in to fit the tub. 8 then 9 weeks rolled around and nothing. So we tried to call, nothing. Emailed and heard back that there was a delay until the end of October, it would be almost twice as long as the original estimate. We couldn’t get any information about why and finally Ella wrote back and promised us a weekly update and a 24 hour response time if we emailed her at that email address. This was after no response to the chat online or the phone calls. Even after Ella’s promises, we did not get updates or prompt replies. The last we heard they had to put another coat of “paint” on our tub. Our tub is concrete. There should not be any paint. Despite attempts through every means given to get a response and a resolution, crickets. We are not only out the cost of the tub, but if there is no resolution immediately, we will be faced with needing to find a replacement and getting all of the rough plumbing that is poured into our foundation redone. The delays will cost us thousands of dollars. We will take legal action if needed to recoup our losses. I suggest, if you are considering purchasing, that you look elsewhere. This company is ridiculous. (They also sent me this link to review their product and my experience as if we had received it). I had never heard of tristpilot, but it looks like several people on here have had a similar experience. So frustrating.

It’s been 15 weeks and I haven’t received the vanity top.

As a designer for a Seattle based remodel company, I have searched to find the perfect tub for many clients with very different needs & desires. A tub provides a sought-after experience & I have found that Aquatica manages to meet a variety of expectations every time. The options of design, materials, colors, upgrades & quality keep me coming back.

Extremely disappointed with the company The lack of communication and customer service is bellow the standard that they are claiming to have Time of delivery is unknown for months No response from customer service And even if u get any response after multiple emails They can’t even give u a correct answer It’s been 4 months and I still dont have my sink or even the slightest idea when i will receive it Horrible company

Hello everyone, I am giving 5 STARTS to the sales person Goran and customer service Alicia. They are both super starts. Without them, the tub we purchased wouldn't have been worked. I want Aquatica owner see this. Please don't phase out EuroClicker 2 Tub Drain because EuroClicker 3 is not working. It leaks. The Tub is heavy, it is difficult to taking the drain in and out when it doesn't work. With Goran and Alicia's help, we were able to switch from EuroClicker 3 to EuroClicker 2 to make the Tub working. Thank you Goran and Alicia.

I would give a 5 for the quality of the tub, but the experience once the order was made was horrible. I scheduled our demolition based on the projected date Aquatica gave me for production and delivery. Not only was there a back up in production but no one notified me nor answered any of the phone calls made or emails sent. I went straight to voice mail for the representative assigned to me. It took asking my designer to call someone she knew in California to call a backline at Aquatica to get the story and everything sorted out. Needless to say, our house was a mess for 3.5 weeks after the demolition and the only compensation for the inconvenience was some toolkit which we didn't need.

Purchased an ofuro tub 1 year ago at a hefty price of 13K, i need service now to fix some scratches. My gc and myself have emailed, called, left messages trying to get in touch with someone there, phone is only messages and nobody calls back. NON existent customer srevice, but yes, very fast to charge your card! Don't buy from them!

UPDATE DEC 23rd 2023: Aquatica is still non-responsive. I did finally get a live person who said he needed to check with Logistics and would get right back to me. Of course I have heard nothing since. I would stay away from this company, the products are beautiful and look amazing but their customer service is an absolute ZERO. Original post: We received our hot tub in April 2022. Some of the side panels were broken when the hot tub arrived and they never hung/attached correctly. After many emails, texts, and phone calls from us to Aquatica about the defective design of the side panels and the way they are attached (fixed) to the hot tub, on December 4, 2022, a rep from Aquatica confirmed in an email that "We are in the process of upgrading the panels. The way they are fixed has changed." The rep then told us that replacement side panels would be sent to us in the spring of 2023 (by May 2023). We are now well into September 2023 and nothing ever arrived. Aquatica has gone completely silent and will not respond to us, despite previously acknowledging that the design of the side panels was defective and telling us that we would be receiving replacement panels.