AquasanaReviews of aquasana.com

DO NOT USE THIS COMPANY. WE HAVE JUST WASTED £1500 ON THEIR EQUIPMENT AND IT DOES NOT WORK AND THEY ARE NOT INTERESTED IN YOU AFTER YOU HAVE PAID. SAVE YOURSELF ALL THE TIME, COST AND FRUSTRATION. THEY ARE THE MOST TERRIBLE COMPANY I HAVE EVER COME ACROSS.

I just installed their undersink filter, having tested our incoming water and in the process of fitting a water softener. I first tasted and immediately spat it out, as it tasted wrong, then tested the water, with the same tests I used on our incoming water - the filter added over 500mg/litre of LEAD!!!! While softening the water, removing all calcium and changing the PH level from acidic to high alkaline. I tested our incoming water twice more - no lead! I have contacted the HSE, as I called Aquasana and the woman on the end of the phone, was more concerned with finding my order number than listening to me.

If I could give it zero stars I would. Trust me, DO NOT BUY ANY SYSTEM FROM AQUASANA. They don’t send you all the fittings you need. (They happen to be important like pex tubing and connections fittings for UV light). With these fittings, my plumber says he can’t install. After calling Aquasana, they told me that is sates in the owners manual that it might not come with all fittings. I’m not a person that reads the whole manual online before buying a product. I just trust that the description and photos that are punished by the company are true and not misleading. This is definitely meant to mislead because it’s very easy to add a big disclaimer right beside the picture. To make it worse, they don’t even make the parts, so they couldn’t send it to me. I’m writing to the BBB next. Save yourself time and buy yourself a filter system from a company that isn’t deceptive.

Very happy with this company. Excellent customer service, focused on meeting your needs and willing to work with you. Heard about the product from my brother in law, didn’t know much about water systems, especially well water but beyond satisfied. Aquasana answered all of our questions and assisted us with our personal needs. Would recommend this company for everyone regardless of being on well or city water.

I purchased a counter top with pitcher about three years ago. The best filtered water I ever had. After a couple of weeks it started to leak I emailed customer service and after 3 weeks they responded and wanted a " video" which I suspect was because they couldn't understand English. Since I liked the water I just kept it on a tray. January 2021 it quit working. I ordered another one and it stopped working after two months. I called customer service and she was very polite and understanding and sent a replacement. It did not work .Received a second replacement, same thing. Third replacement works but leaks even when filling. I called CS and cancelled the filter replacement contract. She was very honest saying that Aquasana was aware of problems with the countertop system and in process of correcting it. I will not purchase another one. GB Mishawaka, IN

Ordered the h20 whole home system plus uv light system. Order shipped on time but ALL INSTALLATION FITTINGS were not included. Out $150 for installation service fee since installation could not be done without missing parts. 4 phone calls / 3 emails finally aquasana responded. Parts sent. Installer reschedule, came and found not all the fittings were sent. Another $150 service charge. Called aquasana again 1 hr on hold. Aquasana does not have basic checklist to ensure all parts sent. Something seriously wrong with the mgt of this company Beware before ordering you may not get what you ordered. Update: File a complaint with the Federal Trade Commission. alleged violation of the Consumer Review Fairness Act. I belief Aquasana by claiming 15,000 positive reviews is misleading consumers. Maybe time for a class action lawsuit?

Purchased the Aquasana Whole House Water system( Rhino 500,000 gal Well Water System ) in Sept 2019 . Had it installed by a professional company in Oct 2019. I included the salt free water softener unit . The entire system is a total waste of Time & Money . The water softener is nothing more then false marketing. It will never, ever soften any water. Aquasana told me that when I called to find out why the water leaves stains on everything, the shower, sinks, toilets, cars and glassware. The rest of the system does not do anything for rust in the water and will not remove sulfur or the odor associated with it (rotten egg smell). When I called to find out what can be done about all of these problems, I was told they don't have a product that would address any of my issues. That's not the sales pitch I was handed when I was shopping for a system!

I bought the small under counter 2-filter system for my kitchen and refrigerator ice-maker. Price was reasonable, and hardware and filters were Easy to install, but water has an “oil” or industrial taste that we will not be using for our refrigerator ice maker or daily drinking water. My tap water tastes better than the filtered water. We also bought two extra replacement filters with the initial order, so we plan to install them and throw out the original ones that came with the original hardware, even though we have only had the system installed for two weeks. Their customer service people seem nice enough to talk to, but they seem frustrated too; and if the extra set of filters that we bought at the same time when we bought the original system do not provide a substantial improvement in taste quality we will simply throw out the entire system and “chaulk it up to a bad purchase” and buy a different system elsewhere. We have talked to their customer service several times and do not have any confidence that they’ll be able to do anything to remedy the situation since we have already used the system for two weeks....Also, low flow is a problem too. We may still be able to get a credit card refund through our credit card company if we complain a lot, and return the system at our cost to Aquasana, but, after already having spent several total hours on-line and waiting a long time on their phone lines for an available customer service person, my feeling is Life is too short to waste much more time with this company either by phone or by e-mail. Live and learn.....☹️