AquasanaReviews of aquasana.com

I've had an Aquasana Rhino Whole House system since the easrly 2000s (this is my 3rd). They used to be a quality company providing quality products and quality service. Now they aren't and they don't. The product. Filters are nearly impossible to stop leaking. You can tighten them up as much as possible and they still leak. They have sent so many replacement housings "to fix the problem" I've lost count. Each time I've had to pay for a plumber to do the work as the pipe sizes and fittings keep changing. This morning I changed the filters (always a stressful thing - so much so, I put off doing it). Well surprise - it's leaking. While getting ready to replace the filters I looked at my stock of filters and retrieved the 2 I needed. I saw that I had some water softener ones that I probably needed to replace. Then I noticed I had one for a Tankless Water Heater. Our home has never had a TWH, and I never requested the filter. After nearly an hour on the phone with them (after finding out my Water for Life subscriptions were completely messed up), I hung up with them saying that the order was >90 days ago, so they can't do a return. After pressing them hard, the CSR said she would talk to her supervisor to see if anything could be done (bear in mind that the unnecessary filter was $92 and the order had been changed by Aquasana). I'm workign with my plumber to ditch this useless piece of junk, and finally get out of the shackles of Aquasana and their horrible support team.

I’ve had the system for 6 years. Initially I signed up for auto ship and a year after I receive a charge for over $500.00. They sent me the large filter with the lights indicating when to change. Mine were green. I stored the filter thinking I’d need it . The next year they sent another one! Lights on unit still green. I called and was able to return one but auto ship is a scam. That filter is good for 10 years! My lights are still green and I’m storing a big filter! I of course cancelled auto ship. Beware!

Very disappointed in customer service. I moved and have a black faucet now. They replaced the faucet with a brushed nickel one, but won't exchange it with a Black Matte faucet. Same cost, they just won't exchange it. After being a customer for 10+ years, I would hope that common sense customer service would take place, but unfortuantely it looks like they have a chance for a money grab and they went for it. Very short sided business thinking. Only reason I was given for not exchanging a color was that was their policy.

I am reading all these reviews about aquasanas customer service and I want to say im sorry everyone is having to deal with all these issues. There is nothing more annoying then buying a product and having to return it or have it arrive damaged and not be able to reach anyone. Its that reason that I am always skeptical about ordering things online because I know more then 90% have difficult or non existing customer service and no one got time for that crap but I will say thankfully my handheld shower kit and filter are great at removing all the crap that used to dry my skin and hair out I was totally impressed after just one use it already felt so different and it really works. It is very heavy filter that attaches to the shower pipe but it is worth it. Now if this filter breaks or leaks that might become a different review at that time but right now it wss definetly one of the best purchases I ever made. Now the real test will be in six months when im.supposed to automatically receive a replacement filter and hopefully they dont disappoint. Stay tuned for the update in six months

Double Client for life (2 kitchens) for 6 years but they would not replace the damaged leaking socket after 5 years! they say it’s written on the sockets. It’s not . I would think they would at least send a replacement one for the leaking one. Nope.

Have a whole filtration and descaling system since 2021. When I bought it, they claimed it uses chemical reaction to descale and soften water. We have water spots and white mineral spots on all of new in 2021 plumbing fixtures. I called customer svc and they passed me to tech and now they say what I bought was water conditioner not softener. They now sell a softener for 900 because so many people complained in 2024. The tech said it descales in the pipes but you must wipe immediately . I said how does it descale in the pipes but as soon as it hits air it does not?? Don’t buy it if you want soft water!!

I was a subscription and continuous warranty customer for over 9 years. When I had a problem and needed to use the warranty customer service was rude and made the process a hassle. Reading other reviews here, I see I’m not alone. It’s unbelievable they would treat 9 years of loyalty this way.

I spoke with an Aquasana representative and he was very good in what I needed for my house square footage and just 2 of us needing the type of water purification and suggested the Rhino. We got the water system pretty quick, they suggested several local plumbers but we ended up using a local plumber. When I told the plumber what I ordered, he suggested a Flow Tech system saying it would be less maintenance, but I told him I already have the aquasana delivered, he then said oh, we'll he can install the system but I questioned him more about the Flow Tech, I liked the idea of less maintenance so I went Flow Tech, cost was $5300 with install, compared to Aquasauna $1420, not sure what the install would of been. At the time money wasn't the object it was convenience. Called Aquasana told them I'm sending back the system, customer service didn't give me a hard time, but had to ask the reasoning and that was it, pretty simple, they refunded the whole amount in 10 business days, but I had to pay for shipping to send back understandably, cost, UPS $174.00. But either way, if I was young, I wouldn't mind doing the maintenance on the aquasana, bottom line, Aquasana would be a good system to use on your home.