Appliances of AmericaReviews of appliancesofamerica.com

Waited FIVE WEEKS for a microwave and it arrived damaged. Going on three months now from original date of purchase and I still don't have the appliance. The salesperson that I dealt with is a smooth talker that tells you what you want to hear but that is as far as it goes. I have requested a refund and am going to buy the appliance from a legitimate dealer. I looked up their address on Google streets. It looks like a used appliance store with a different name. Should have gone with my gut. Avoid these guys!

In placing my order, Billy was friendly, comedic, and helpful. I look forward to receiving my products and seeing the quality of service that Appliances of America provides upon delivery.

I placed an order online 7/15 and patiently waited for the shipping information. After 10 days there was still nothing online so I was forced to wait on hold for over 20 minutes to speak to someone. Once I finally reached a person who clearly doesn't care to handle customer issues, he explained that it could take up to month to receive or I could pay for expedited shipping...which would get it shipped within 7 days. 10 days later it still hasn't shipped and another 30 minute wait later no one can give me any information about when it will actually ship...I would have been well worth the extra $ 800 to buy from a reputable company locally. Though, I still don't have a ship date for the fridge. I did receive a call from Billy Jackson who said it would ship on the 15th-21st and offered to refund me the expedite fee and honor the 5 year warranty as well as the white glove delivery. I may not have had a good experience at first but they have corrected it, so I certainly need to give them credit for that.

When I initially tried to order a barbecue grill on line from Appliances of America, there were some issues with the process. However, when I was able to contact Appliances of America directly and particularly their sales representative Billy Jackson the process went very smoothly. Billy was very helpful in sorting out my issues, and even worked with my son for whom we ordered the grill, to make sure it was the color he wanted. The way they do business is great, the basic good old fashioned way!

I will buy all my appliances from here forever, Billy was extremely knowledgeable and efficient, helped me place my order in a few minutes, price was unbeatable anywhere! thank you

UPDATED 8/2: Pros: * Appliance of America reps are nice on the phone * Price is outrageously cheap Cons: * Despite repeated confirmation, there was a miscommunication of when to expect appliances from when they were released to shipping. We went 2 extra weeks without appliances after our kitchen remodel was complete. * The AofA reps did not catch that the downdraft I ordered was NOT compatible with the range I ordered. This caused several hundred dollars in reworking cabinets. (Fortunately we caught the issue before granite was templated.) * Shipping company was a mess. We stayed home all Saturday waiting for the delivery and received a call at 9pm at night stating that their truck broke down. We didn’t receive the order for another 4 days. Additionally, when I called to check on the order, the phone reps were gruff and hard to understand with an extremely long wait time. In summary, the price was so cheap it was worth the hassle. If I had it to do over again, I would have asked my contractor to review the appliance order with the manufacturer directly. I also would have released my appliances MUCH earlier so it didn’t hold up finishing the kitchen by an extra two weeks.

Came across Appliance of America while searching for a GE Cafe cooktop. Couldn't believe the price compared to the big box stores and other online sites. Called in and got ahold of Billy who was extremely helpful and easy to work with. Appliances of America and Billy will be my first stop next time I'm in the market for appliances.

I called Appliances of America to confirm some info on their products and spoke to Billy Jackson. He was extremely helpful and informative! Their prices were the best anywhere, no sales tax and free shipping! I normally don't get extended warranties but since I was spending over $1,500 on a refrigerator! They are the only company I know of that refunds 1/2 your warranty money if you never use it. I will be doing all my future appliance and electronic shopping with them!