appliancepartsgroup.com is listed under Furniture Stores.
appliancepartsgroup.com (appliancepartsgroup.com) has 27 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Gary
Scam company. I waited more than an hour on hold, and support kept me on the line without resolving anything. My order was delivered late and in poor condition, and they refused the return. I don’t recommend buying from them—save your time and money.
Rob
Total frauds. I ordered a part. They took my money. Order status never was updated from "awaiting shipment". Called multiple times - never once did anyone answer. Submitted multiple online messages - not one response. Never even one confirmation. I would like to contact the Better Business Bureau and AG's office about these criminals.
Bruce B.
Ordered an expensive part because they had it in stock. Credit card was charged but never received shipment confirmation. Called to follow up (60 minutes on hold) and was told it was back ordered. They said they would cancel the order but never did - even after another call (45 minute wait) and 3 e-mails later. The on-line order status says it is still waiting shipment and has not been cancelled. There is no way to cancel it online either. Stopping payment now. Do not use Appliance Parts Group. They will tell you anything over the phone, but nothing is true.
Tom M.
Stay far away from this company. They not only sent the wrong filter but will not respond to return. They seem pleasant on the phone when you inquire on return but never follow through. The worst online parts company I have ever had the misfortune to deal with, and now out the $. Terrible.
Tom H.
Not dependable On 11/13/25 I ordered an Asko replacement part for my dishwasher. Received a confirmation. It is now 11/20/25 with no response or contact with tracking number. I called the company received recording to wait for representative, waited an hour and half no reply. Not sure what happening but they took the money. Going to try one more time before I ask Visa to stop the payment.
Dapeng L.
Purchased a part but still it was still pending after 3 weeks. Sent them an email to ask why and they said it is backordered, and the ETA is two months later. I was so surprised because they should notify me or show it "backorder" online. I asked them to cancel the order and refund me but no response. Two weeks later I sent them another email to ask for cancelling the order, still no response but one week later I got the refund. Very bad experience, they don't care their customers at all.
Jonathon C.
Do not trust this company with your business. I ordered a part from them but ended up returning it due to changing my mind and instead replaced the machine. I followed their return policy and paid to ship the part back to them. They denied my return saying that the part was installed. I ordered a used part from them and never installed it. Beware and shop elsewhere.
Michael D.
When reading these reviews it sounded very similar to my experience but I have a different take. Yes, the part I ordered appeared online as if they had it. Yes, I didn't receive a note about the fact that it wasn't in stock. I did have to call, but they were very friendly and upfront that I could cancel the order or inquire about the potential window for the part to be backordered. They estimated a couple of weeks and it arrived about over a week later. In summary, they didn't appear fraudulent but badly organized. I suggest to call their service number first before ordering.
