Appliance Parts 4 All Com IncReviews of applianceparts4all.com

I realized I had ordered the wrong part, so like their website recommended, I immediately reached out to cancel my order. I did the “live chat” (where there was no representative at the time), emailed and called the company. When I called, I was told that not to worry it would be cancelled in 30 minutes to an hour because the order wasn’t even showing up in their system yet and they had to look it up by my name. I was told that I would receive an email confirmation with the cancellation . Well two hours later I got an email saying they couldn’t cancel the order and it was in the “shipping process” and I could just refuse the package from ups. When I called about this, I was told I was still going to be charged for both shipping and the restocking fee. This was the same employee who I had talked to earlier and told me my order would be cancelled. I asked to talk to a supervisor or another associate, but they told me they were the only person working. I asked if she could please reach out to the warehouse to stop the order and she kept saying “there is nothing I can do”. Then she kept repeating over and over “I don’t want to have this conversation” and “there is nothing I can do”. She did tell me they would wave the restocking fee if I ordered the correct part from them which I refuse to do considering the horrible customer service i received. After I got off the phone, about an hour later I received an email from ups saying the label was just printed but they weren’t in possession of the package. I then realize I feel like I’ve been lied to. Hours ago I was told the package couldn’t be cancelled because it was in the “shipping process” and I just now get an email saying the label was printed from ups. I sent another email with this information and got a response saying “ The order cannot be canceled anymore, please refuse the package once it arrives.”. This time it is signed by a different name than the employee who I had been communicating with all day. So once again I was lied to because the original employee said she was the only one working and now I’m getting an email from someone else? This should be illegal. Truly horrible customer service.

If I could give them a (0) I would. Ordered a DW rack that cost $110 including $10.99 for shipping. It didn't fit. So I ordered a different part that should fit. Says customer must pay for return shipping. USP wanted to charge $159 because of the size of the box - it only weighed about 10 lbs. I tried to cancel the 2nd order (because I don't want to deal with the company) but they said I couldn't because it had already shipped! They also said I couldn't stop the credit card payment because they had proof of shipment.

Return policy is a scam. Don’t buy from them. I ordered a part for my refrigerator which turned out to be incorrect. I could tell it was wrong by the size of the box. However, the process to return had me take a picture of the part. I never even took it out of the box. After I sent it back ( a $37 UPS charge) I was informed the part was used and my refund was denied. What crooks! Beware!

I would give this company zero stars if possible. I’ve waited almost 3 months for a part that was originally shown to be in stock on their website only for it to be on back order then for it to change once again to discontinued. Terrible communication do not use!

Worst company to deal with. They claim to have parts, but for months calling back to request update on my order and they every time inform that it is coming from the factory in 1 week! Stay away from doing business with them.

I ordered crisper drawers for my GE fridge. I ordered the wrong part by mistake. They were about 1 inch wider than the ones I needed. Therefore, they could not be installed. I paid 50 dollars to send them back in the hopes of a full refund. Since one was taken out of the plastic, they said it was installed and therefore ineligible for return. I went back and forth with customer service and they did not refund my money. Not even for the one that was still in the box. this is a horrible company. DO NOT BUY FROM.

Read the reviews! As of the time of this writing, my part that was ordered in May still hasn’t arrived!

They sent me the wrong replacement parts for my cookstop, even though I provided the correct model and serial numbers. The parts were unused and in their original packaging. I sent then via UPS at my cost as requested. I then received an email that the parts were damaged and my refund denied. This is an absolute LIE. Terrible, crooked company- BEWARE!!!!!!