Appliance Parts 4 All Com IncReviews of applianceparts4all.com

Response from Appliance Parts 4 All Com IncOct 20, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused by the backorder, delay, and lack of proactive communication regarding your purchase. We completely understand how critical it was to receive the vent hood switch box and how frustrating it is to experience repeated backorder dates, only to discover the part is ultimately discontinued by the manufacturer. Our system relies on manufacturer stock feeds, but when a factory updates an item to extended backorder or marks it as no longer available, delays in factory status synchronization can cause inaccurate availability listings on our website. Furthermore, automated notifications should trigger as soon as a status changes, so leaving you to call for updates rather than sending proactive alerts was a clear breakdown in our communication process. When the manufacturer confirmed that the switch box could no longer be produced, the order was canceled and a full refund was immediately processed back to your original payment account. We deeply regret the weeks of lost time, the temporary hold on your funds, and the overall frustration this situation caused for your repair. Your experience highlights key areas where our backorder notification system and stock feed accuracy must be improved, and we appreciate you taking the time to share your feedback with us.

Response from Appliance Parts 4 All Com IncOct 15, 2026

Thank you for leaving your feedback and sharing the details regarding your experience with order #1000305***. We sincerely apologize for the frustration, extra effort, and financial loss you experienced throughout this dispute and return process. To address what occurred: Part Selection & Compatibility Checks: Our support team requests photo verification of the appliance serial plate so we can verify part compatibility against factory engineering diagrams. Without the serial tag image, our system could not complete a formal mis-pick claim to issue a pre-paid return shipping label, which led to the standard return process being presented. Returns & Shipping Costs: Under our standard terms and conditions, return shipping costs are customer-funded. However, we recognize that when shipping fees rival or exceed the item's cost, standard return terms create a very frustrating experience. PayPal Dispute Settlement: Once a PayPal dispute is processed, funds are settled according to the final terms recorded within the payment portal. We apologize for any miscommunication regarding how the refund breakdown (item price vs. original shipping fees) was processed upon receipt of the returned wire harness. We genuinely appreciate your feedback as it highlights critical areas where our lookup verification requirements and dispute procedures need clearer communication. Thank you for taking the time to share your review with us.

Response from Appliance Parts 4 All Com IncOct 15, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the frustration, lost food, and extra costs you experienced with your freezer door gasket repair. Regarding our phone support, our frontline representatives are unable to directly transfer live calls to management on demand; however, management reviews escalated claims through our formal review process. We apologize for the miscommunication and conflicting information provided during your previous calls. When a part arrives with physical damage or a defect, our standard policy requires specific photographic documentation (photos of the damaged part, the shipping box, and the appliance’s model/serial number plate) so our team can submit a defective or transit-damage claim. Under our policy guidelines, confirmed defective items are eligible for a replacement or a store credit, which is why a direct refund was initially declined by our team. Because you have stated that you do not wish to receive a replacement gasket, you may request a return for a refund under our standard return guidelines: Condition: Items returned for a refund must be returned to our warehouse in uninstalled, original condition within 30 days of receipt. Shipping & Restocking: Standard return shipping is customer-funded, and a 12% restocking fee applies to standard returns. We deeply regret the inconvenience, additional labor costs, and lost food this situation caused. If you would like to proceed with setting up a return for a refund under our standard guidelines, please let us know so we can assist you with the details.

Response from Appliance Parts 4 All Com IncOct 11, 2026

Thank you for reaching out, and I apologize for the confusion and frustration regarding your order and the return process. To clarify what occurred, our warehouse fulfilled and shipped exact part number 137560720 as selected during checkout on order #1000313108. Based on the model details and photos provided in your email thread, part #137560720 is a Frigidaire filter unit that does not match your specific dryer model, which requires part #134701410 (White) or #134701420 (Grey). Because the item shipped matched the part number selected at checkout rather than a warehouse fulfillment error, standard return guidelines apply. However, we want to highlight an option in our policy to help minimize your costs: Restocking Fee Waiver: As noted in our return guidelines, if you place a replacement order for the correct part (#134701410 or #134701420) through our site, the 12% restocking fee will be completely waived upon processing your returned item under RMA #R2562904. Return Shipping: Standard return shipping to our warehouse remains customer-funded as outlined in our terms and conditions. We understand this experience has been frustrating, and we appreciate your feedback as we work to make part lookup and policy details as clear as possible. Please let us know if you would like assistance setting up the replacement order for the correct dryer filter!

Response from Appliance Parts 4 All Com IncOct 6, 2026

Thank you for bringing your experience to our attention, and I sincerely apologize for the frustration caused during your return process. We appreciate the opportunity to clarify how your return was processed based on our policy and order breakdown: Restocking Fee Breakdown: Our standard return policy applies a 12% restocking fee to the item price, along with non-refundable original shipping costs. On your order, the part total was $176.99 (with $11.99 original shipping and $10.62 tax, totaling $199.60). The 12% restocking fee equaled $21.24, and the original shipping of $11.99 was non-refundable. When deducting these standard costs from the original total, the final refund amount represented roughly 76% of your original payment (leaving 24% in total deductions across restocking, shipping, and adjusted tax), which accounts for the percentage difference you noted. Photo Guidelines and Tracking: Photos of the part and model tag are requested prior to return authorization to confirm condition and model compatibility. Once delivered on September 18, 2026, locating your returned package at our warehouse required the return tracking number (1ZW6A6940308325830) to verify and process your credit. We understand your disappointment with these policies and the steps involved. Your feedback regarding the photo requirement and fee clarity has been shared directly with our management team to help improve our overall customer experience.

Response from Appliance Parts 4 All Com IncOct 6, 2026

Thank you for reaching out and sharing your feedback, and I sincerely apologize for the stress and frustration this situation has caused. We understand how inconvenient it is to deal with a broken part, especially when managing technician visits and unexpected leaks. To clarify our procedure for defective items, filing a claim form and capturing photo documentation of the damaged component and appliance model tag are standard requirements set by the manufacturer to process warranty replacements or exchanges. We acknowledge that requesting additional photos after your technician had already reassembled the unit created an added burden. Our customer support team has submitted the claim on your behalf based on the details provided. Once the claim receives approval from the warehouse team, an update regarding your replacement order will be sent to you immediately. We appreciate your patience while we work to resolve this for you as quickly as possible.

Response from Appliance Parts 4 All Com IncOct 1, 2026

Hi Charles, Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and dissatisfaction you experienced with your return and refund. Looking through the details of your request, we want to provide complete transparency regarding how the return timeline and refund amount were handled. Your item was delivered back to our warehouse on September 16, 2026. Because our standard returns processing window is 7 to 10 business days, excluding weekends, your refund was submitted to your bank on September 30, 2026. This fell within our expected warehouse timeframe, though we completely understand how waiting through that period feels frustrating when expecting funds back. Regarding the refund total, per our standard policy, customers are responsible for return shipping costs, and a 12% restocking fee applies to standard returns. As noted in our email correspondence, restocking fees are waived when an incorrect part is returned and subsequently replaced with the correct item. Because a replacement order for ice maker assembly DA97-18859A was not placed with us, the return was processed under standard return terms, resulting in the restocking fee and original shipping deductions. We truly regret that this experience fell short of your expectations and left you feeling dissatisfied. Your feedback regarding our policy clarity and processing communication has been shared directly with our management team as we continuously work to improve our customer service.

Response from Appliance Parts 4 All Com IncSep 22, 2026

We sincerely apologize for the frustration and inconvenience caused by this backorder delay. We completely understand how disappointing it is to expect a 2-3 day turnaround only to find out the manufacturer's restock date was pushed back over two months. Your order #100031**** has been canceled per your request, and your full refund is being processed. Please allow 1 to 3 business days for the funds to reflect back on your original payment method. We are truly sorry for falling short of your expectations on this order and for the inconvenience to your repair schedule.