ApplianceMaster.comReviews of appliancemaster.com

I could write a book on this terrible experience since I have all the documentation but I will save that for small claims court if they don't refund our money as stated by Carie on June 23. We started out hopeful but we were without a fridge for 31/2 weeks. Commitments were never met, the compressor that was shipped to them under warranty was refused delivery, the last repairman they sent came without the part and was angry at having been sent "an hour out of his way" and the end result was Carie advised me they would not do the repair and would arrange a refund. After all of the missed commitments, being put on hold for long periods and poor customer service I doubt I'll see the refund unless I go to court. Avery upsetting experience.

Serviceman looked at grill took my check stated I would have estimate in two days never received estimate , called and was told service man was very busy and kit would take a few more days. I asked for a supervisor, or owner. they were on vacation and be back in a week. I didn't want to wait two to find out how much to repair or should I but new unit. I have been without a rill and had a July 4th party with no grill.

Kept promises. Good work. Solved the problem.

Customer Service was terrible and totally unprofessional. They Representative who spoke to regarding our problem and to set up appointments, was unprofessional and she constantly made untrue statements. If my product was not under warranty after the first contact with them I would never had used them again but this is the outfit that Frigidaire gave us. I would never recommend them to anybody and if I was the owner I would fire the phone reps.

Our refrigerator stopped working and parts took some time to get. All ok thus far but 1 hour after repairs completed, it stopped working again. We spoke to Cara in the Bernardsville NJ office and requested the repair technician come back immediately which we were told was impossible. I requested to speak to a supervisor/ manager and am yet to get a call back 3 days later. Multiple other calls also have gone unanswered. The technician came back the following day and couldn't make it work. We may need a new one but I think we should at least have a more senior technician come out and look at it before we purchase a new one. Also do we get a refund for the parts they ordered but didn't work??? The web site touts customer service but we are extremely unimpressed and disappointed. We got this companies name from a friend and will surely let them and all others know of our poor experience. .

The repair person that came to my house was on time and very knowledgeable. I would definitely call on them in the future if the need arose. Thanks for that!

Called on the phone and got an appointment very quickly. Serviceman showed up right on time and performed a quick but thorough analysis. His assumption that the compressor was dead proved to be true later when I tried to replace some electrical parts myself. Yep, compressor dead. So it was good to pay the diagnosis fee, at least I know I can put the ice maker to rest and stop trying to salvage it. Very courteous - will use again! I didn't feel like I was being lied to, which is great.

Setting up an appointment was a bit disappointing since I received several phone calls and some were delayed. The scheduling on line did not work. However, I was pleased with the service itself.