AppliancedirectReviews of appliancedirect.com

Ordered and phone before christmas as a gift for delivery date of 24th Dec. Next day email / sms was sent was delayed delivery. further had to chase them for delivery and after few arguments they cancelled the order and processed refund. 1 week down the line they called and claim delivery was done and harassing for payment or threatening for legal action.

Very poor company that lie to you regarding delivery, book day off work to wait for delivery only to get a text saying delivery cancelled, when courier company contacted they haven’t received item for delivery, now had to open a case to get a refund for a product that I haven’t received and there is no urgency to resolve the issues from them so think I will be claiming the £500 from my credit card company, very poor company that feed you numerous amount of lies.

Appalling appliance and customer service! My washer/Dryer broke after 3 months with water flooding from the door seal and it DOES NOT dry clothes. I chased customer service for months as they would not replace it until an engineer had confirmed it was broken. I also sent videos of water gushing all over my kitchen!! After 3 months an engineer came out WITHOUT a replacement part and the Apliances Direct told the engineers I no longer needed a repair??? Appalling service throughout for a sub-par machine!!

Delayed delivery I should not have chosen appliance direct already so many bad reviews

Easy to order but had to chase the night before at 8pm for a delivery slot then the delivery company and installer was not good. I paid for the delivery uninstall old washer, install new one do a cycle to check its working ok and removal of old machine and packaging. He was rushed he said first that he was not there to install and had to check with the office. Then he just installed, when I said he was supposed to check the machine was working he said he was only the courier. Not good at all. I tried to call the company to explain and was left on hold for a while so didn’t bother.

Awful after care. An air conditioning unit leaked because of an internal cracked pipe fitting, contacted appliances direct, 4 weeks of back and forth with their technical help people blaming the installation. Now taking them to a small claims court. Avoid, do not buy

As a new customer, i will give the benifit of the doubt. If they are as bad as reported and the appliances are not up to standard i will cancel credit card payment and advise visa/mastercard that this a sham company, if not. and all goes well i will update with a glowing review... Fingers crossed

Ordered a double oven from this company and all was going well until delivery, on opening the packaging we had broken glass falling everywhere from the smashed oven door!! Phoned customer services and arranged for a replacement leaving us with no cooker for a week and then a week later the delivery company tried getting to us up the wrong road and instead of phoning to ask directions took the replacement back so now left for another week without oven to cook with! Phoned customer services again to cancel order only to be told no refund until they collect the original damaged oven!!!! Terrible customer service who don’t care about there customers