AppliancedirectReviews of appliancedirect.com

absolutely shocking experience, ordered a new fridge & freezer and it arrived all dirty inside out, it had holles and over all looking used and all scratched, when I contacted customer service they told me sorry its out of stock and the next available it £117 more expensive btw you need to arrange removal with a different department. honestly I would not recommended to anyone.

The ordering was easy and the price competitive. Delivered when they said they would but when I opened the product which was supposed to a Black microwave, it had a mirrored front which was not on the description and I would not have bought had I known. To try and get in touch with customer services or the 'bot' was impossible, they did not understand the query and went around and around in circles asking me the same thing over and over and gave no alternative to contact a person.

I would give a 0 if I could! We are were in desperate need for a new washer/dryer and didn’t have the best experience with currys at our previous house so decided to try this company. Firstly we picked our delivery date which was a week later and paid for installation etc… the day the washer/dryer was meant to be delivered we waited in all day and took it upon ourselves to call the company to be told it wasn’t being delivered that day due to their being an error on the system. We then rebooked for a few days later and the machine did actually arrive. After the installation team installed the washer/dryer they then told us they had to drill a hole in the side of the cupboard to plug the machine in even though there was already an access panel for this professionally installed! They also after investigating further damaged our kitchen cupboards getting the machine in! To top this off we then realised they had send us the wrong machine so called up the next morning to report this, they then sent us the ‘correct’ machine which was not intact at the correct machine so we declined… after 2-3 weeks of no washing machine we had to use the one that they had installed, after weeks of trying to get the correct machine they said they couldn’t send it us and offered a full refund! We replied saying we didn’t want a refund we wanted the machine we had ordered and if we were to accept a full refund we were keeping the machine that was installed as we had been left for weeks without one! Few days later we received a refund. 2 weeks after receiving the refund not hearing anything between then and now until today receiving an email threatening us with legal action and court if we don’t give them the washer back or payment, after 30 mins on the phone we got nowhere and the manager on the phone didn’t even have the correct information, says we paid £349 for the machine and that’s the refund we got even though it was well over £600. In the end surprise surprise the clock turned 5pm and the manager cut the phone off called back and the offices were closed! Absolutely awful customer experience would never ever order from here again or advise anybody too! Will be seeking legal action against this company please please please when I say this to somewhere better!

Terrible experience. Bought back lit mirror online. Looks really cheap (not like on the website at all) so had to return. They charged collection fee but never showed up. No apology, no explanation. Avoid. Order Number 48323974.

I ha e tried to email this company and there is no official website this company is a big con do not bye from them at all

AVOID!! Washing machine arrived rubbers inside black & mouldy it's disgusting machine isn't new also when put on a wash to clean something fell off the drum! Now having to pay £30 to return this company needs shutting down!!

This is the 2nd review I have posted regarding this shambolic company.1st they bring us a washer instead of a washer/ drier then realise they got the addresses mixed up so lied and told us they would bring the correct item but they had gone to the other house and uninstalled it and brought it back.Then they gave us money back when they should not have done,contacted them and they told us we didn't Ow anything,then threatened us with legal action if we didn't pay for it.Paid them the money back on the 1st March and now they are threatening us again when it's clearly been paid.We have proof and we have all the emails,we are seeking legal action 1st thing on Monday.Fed up to the back teeth of them

Dreadful company to work for. Sent out with full loads in unsafe vehicles. 5.45am and was asked to go out in company van with no working headlights. Declined as its illegal so basically sacked!! Previously, forced to use another van which had a leaking windscreen. Products are very dodgy and not fit for purpose.