AppliancedirectReviews of appliancedirect.com

Do not use this Company including Better Bathrooms and Furniture123 - they are all one Company! I ordered a Spa bath on the 24th April promised delivery for the 6th May - this was cancelled. Then promised delivery for the 7th May - this was cancelled with no further information about another delivery date. I have written to the Customer Relations Manager of ApplianceDirect who has apologised for the delay and has blamed it on the Supplier, Better Bathrooms ...... I have now cancelled the order and I am awaiting a refund to my credit card company who I have also informed about this poor service. You cannot get in touch with anyone by telephone the phone just rings and rings ..... avoid these companies like the plague!

Orded the fridge on 18 Yh March they only collected Tue damaged fridge yesterday 24th April 2025 I have a small flat. I would never ever order from this place again.! I Bought a brand bed fridge/freezer 329 came looking like a refurbished fridge freezer dented and scratched had to send back ordered another one same thing this company are useless in the end I cancelled and ordered from somewhere else I had the fridge in my home waiting for a collection for over 3weeks they arrange for collection i waited in all day and evening the first time they lied said I wasn’t home when I was the second time they sent a message saying they had an emergency the 3rd time they sent one man I live on second floor come man couldn’t take the fridge the 4th time the same excuse I am so frustarated with this company I would highly recommended that you don’t order from these people as they are a night mare they will take your money and mess you around I lost that time that I can’t get back. having things to do waisted my time!!!!!! Do not order from these people I have never experienced this in my whole life really bad

Very bad customer service have to wait 20 minutes to pick up the call and also they deliver the items after 3 days the delivery date very unprofessional

Do not buy from these. They should be locked up. They send me a cooker that is faulty. I paid for connection. When using it it had a fault so I called them t9 take it back and send replacement as still with the 14 days. The man turned up to take it but refused saying I had t9 pay for someone to disconnect it. What would I have to do that with a c9oker that faulty what they sent. Customer service shocking and not helping at all and I'm stuck with a cooker gbats I have never used because it's faulty

Disgusting company buy at your peril. Bought a expensive bbq kitchen and started to go rusty after 5 months, there response take it indoors after every usage..... What.... Just disgusting

If your item is faulty make sure you take photos of the appliance , it's serial numbers packaging every angle of it ,before sending it back including the box once packed and don't do what I had to do pay and sort out my own collection to send it back so refuse and get them to arrange it , because once it arrived they said they received the item back damaged yet they couldn't provide any evidence the photos they sent showed no damage to the appliance, numerous customer service emails later and I was fortunate to get all my money back but it was not easy. I would never buy from them again it took.a month to sort out a faulty return saying they couldn't refund anything because the item was damaged and I would have to claim through the courier I used, yet the box arrived with no damage so did the item they are just cowboys.

I ordered a split air conditioning system and specifically requested a 5m pipes kit. They supplied 3m pipes. Phoned to report the issue and found it difficult to get them to understand what the problem was. There was a language issue, as they were based in the Philippines, albeit I ordered the unit from the depot in Huddersfield (so I thought). I was asked to submit photos to prove the pipes were 3m, before they would consider supplying 5m pipes. Not impressed to say the least.

Some things you must know about this company , they are unreliable and when things go wrong their communication channels are very poor , things rarely get delivered on time , chasing things up is a nightmare , they say that you should respond to links that they will email you - but the links often don’t work so you must call many times ! I wonder how much profit they make from their expensive call lines ! I bought a product that had a clear manufacturing defect , the base of a sink unit machined wrong so it will not fit flush with a worktop - it was not transit damage - the machining marks are very clear ! , however they offered no replacement or refund and only £20 credit which I doubt I will ever see because they said I was too slow after my order in replying, granted I was slow but it does not change the fact the product has been made wrong and never used . My advice is buy from a local store off real people , where you can easily return your problems or deal with Argos or Curry’s were you will get far better service and the prices are the same , I suspect with appliance's direct they are selling a lot of end of line or refurbished products and some slip through the net without informing the customer and they just hope you will accept problems , I will never again buy from them , I would rather pay more and have good service because cheap service ends up costing more , now I need to buy another sink unit .