AppliancedirectReviews of appliancedirect.com

Purchased an Indesit dishwasher to replace an old faulty unit......delivery took place fine and unti was installed by a qualified plumber......came to use the unit and it poured water all over my kitchen floor and the error code showed the unit to be faulty. Appliances direct were called. A replacement AEG unit was ordered and the difference paid for......I aked for a gesture of good will to cover the cost of my plumber which was denied but was offered free installation of the AEG. This unit was delivered on time and installed by their installer, however he could not connect the inlet pipe as it had a filter on the end which would not go through the existing holes in the cabinet. He said he was not allowed to cut holes so I went to my local hardware store and bought a hole saw and cut the hole for him. Once finished he started the machine but then announced that he didn't know how to work the unit and couldn't get it to drain. He left leaving me with a machine that having spoken with AEG has been installed incorrectly.......am now waiting for an AEG engineer to fix their faulty install......appalling service

Do not buy any thing from this disgusting company they will send you goods that don't work your end up emailing them to get no answer from them try and phone them it will be the same no answer absolutely disgusting service

It is surprising that such a business is thriving despite the poorest of the services. We had ordered a kitchen hood on 7th, and they have been pushing the delivery date almost half a dozen times. I am questioning my builder to have referred me to such a hopeless service. I had cancelled my order, and hoping they return the money in a timely manner.

I looked to buy an air conditioning unit and took note of an electric 12000 btu unit at £369.98 appliances direct email confirming the price and if I was still considering it I was clicked the link to find the price was £429.00, tried to call on a premium rate number and had to wait eventually got through to sales said price was £429 and when advised re email and price she said she had nothing to do with web and would put me through to after sales for some reason phone went dead call still live ended up terminating a called back for customer services. After many maa asny push button options and more time eventually got a recorded message wait is around 17minutes. I would email but there is no email contact. Looks like I’ve escaped a bad experience

Utterly appalling customer service from Appliance Direct. I will never use this company again. They have lied to me on several occasions. I have rung them several times to clarify then my order is coming after it was cancelled this week. It was then delivered on the wrong day despite them reassuring me it was coming on my preferred rescheduled day. Their customer service is offsure and takes several minutes to connect and then you wait some time for their system to work. It looks like they have two ppl in cust service and one person in Sales. Their opening hours day up to 7pm in Sales but their voice message said they were now closed when I rang today at 5.30pm. Both of which I rang to try and get reassurance. They did not test the dishwasher after installation and a second dishwasher will probably arrive tomorrow as the courier co and Appliance Direct are not in sync. Do not touch this company!

Brock was amazing and he took really good care of us! Listened to our needs and directed to the best deals in the store. Very professional! Joe & Louise

absolute rubbish aftersales, faulty extractor received no response regarding how to return, they do not answer phones/emails

I ordered and paid for an AEG Intergrated 7000 series washer/dryer. I have since realised I had been supplied, by appliances direct, with a much more inferior 6000 series machine plus it has now broken down. When phoning AEG I was advised to request that they supply me with the correct machine. So far I have been offered a 30£ voucher. Be very careful when ordering and receiving goods from them.