AppliancedirectReviews of appliancedirect.com

Paid for the washing machine to be installed. First wash, the washing machine started moving across the room. Spent hours Googling and levelling it only to discover that they'd left the transit bolts in. After trying various ways to get in touch, them losing photos submitted online etc, I was promised a call back at a certain time and date. It never happened. I rang back several times and the only option was to request a call back. Hours later still nothing. So 3 days in, I have an unusable washing machine, no way of getting in touch let alone knowing what my options are, and can't buy from elsewhere until I get a refund at least. Meanwhile all the washing from 2 young kids are piling up.

Avoid. Ordered an item for £800+ (air-conditioning unit). Was charged £20 for delivery. To arrive on a specific date. Got a call from courier company to inform me item delayed from appliance direct warehouse. No correspondence received from appliance direct so had to contact them by email, inadequate response from email, just a generic response sent from their customer service. Ended up having to call them. They are still trying to resolve the issue. Still not received my item or a new delivery date - extremely inefficient. They have refunded my delivery but still not received my item.

Before you read the five stars. For fast delivery brilliant product can't fault them ???? The most important thing is after care ??? We are all the same it's like a child at Christmas when it arrives can't wait to write review on firm's like APPLIANCES DIRECT brilliant tracked it all the way!!! Use them again !!!! If you read one review let it be this one then .... Go to the high Street ... Argos , asda , Curry's PC world , any of them !!!! Just so long as you can go to to the customer service desk and sort your problems... Opened 55" TV to find it broken £400 ... Rung APPLIANCES DIRECT quoted consumer rights 2015 you basically have thirty days to sort your problems !!!! Appliances direct left it days before emails got back or they were out of the office... After 30 days got in contact to say no case to answer !!! In fact three months later....New exactly what they were doing !!!!!!!!!!! Because my sixteen year old son signed for it at the door like you would any package .... But found out wonce you've signed couier insurance is void appliances direct is responsible so they won't give an inch ..... Lost £400 for not going to high Street were it would be straight forward swap !!! They won't talk on the phone so when you've got aproblem it's your problem no to talk to so ( THEY CAN CHERRY PICK THE MINOR PROBLEMS TO KEEP FIVE STARS UP HAVE A LOOK AND YOU WILL SEE what there customer service desk are dealing with then look at the one star and you will see.... That the expensive PROBLEMS aren't dealt with it insults your intelligence..... O there great until you have to deal with the after care and while the insurance is in the courier's hand's but when it gets to them O M G . THIS IS AN EXPENSIVE LESSON TO LEARN £400 so before you deal with this company or any other that says direct at the end of it go straight to one star and read after care reviews you won't use these .........

Premium rate line to register faulty goods, directed to contact manufacturer, no replacements.. days booked off work for engineer visits..just awful..

Ordered an integrated tumble dryer for my new kitchen. Arranged delivery so my fitter could put into place. When I got home, I found they had delivered a non integrated 'compact' tumble dryer - a totally different model to what I paid for & half the price of the one I ordered. On the positive, they admitted their error when I called, but couldn't supply what I'd ordered and then took a week to collect the incorrect one. To top it off, I am still awaiting a refund which they won't supply until they receive the returned item. That was 4 days ago and I had to spend out again with another company to get a tumble dryer. I asked for a complaint to be raised, yet they have ignored that request. DO NOT GO NEAR THEM

I purchased a robotic vacuum cleaner February 2015, the salesman persuaded me to take out a lifetime warranty which costs £2.99 each month, I have paid this by direct debit since February 2015. The vacuum stopped working 2 months ago and I tried to contact UK Warranties for 4 weeks without success until I posted the problem on this website. I was then contacted and eventually 2 men working for DBS Service Centre collected the vacuum 23/9/2016 but told me they had never seen a robotic vacuum before! I was told the noise coming from the vacuum sounded like the motor was gone. The vacuum was returned 6/10/2016 covered in a sticky glue on top and underneath, I was told it must have been where stickers had been put onto it. The man who returned it said it had been "cleaned" but vacuum was in a worse condition than before they took it away and still not working! After numerous phone calls and emails, I sent photos and video of the vacuum, I said under the Consumers Rights Act if an attempt at repair had failed I have the right to reject the goods for a full refund, nothing has been done within a reasonable time and because I have not had a vacuum for 2 months it has caused a significant inconvenience. I said I wanted a new vacuum as the terms of the warranty state. I am still without a vacuum and no reply to my request. The warranty is useless, I have paid a lot of money for nothing. I will now have to claim on my credit card.

I always give praise for good service and I don't see myself as a perpetual moaner . I shall outline my experience with appliancesdirect and you can make up your own opinion: 1. Ordered kitchen product and they confirmed delivery and installation on Sunday - failed to turn up ( would have given 5 stars ) 2. Spoke to knowhow ( who appliance directs contract with for installations at £159) couldn't process the consignment number at contact centre. Spoke to local depot and agreed delivery Wednesday - failed to turn up lost one day's pay. Appliance direct gave me a derisory £9 delivery refund 3. Called applicancedirect yet again on premium line - promised delivery on Saturday and that they would call me to confirm time range - guess what? They didn't call. Knowhow didn't sms me either ( which they do for Curry's / PC World delivery deliveries) and they didn't turn up. 4. Apparently, they have lost the item in the logisitics chain - so nobody really knows where it is? 5. Now chasing refund - which is not as straightforward from other reviews. PS I did find some of their contact staff meaningful and helpful but ultimately ineffective in resolving poor service.

I brought a cooker, it arrived with no leads, when questioned customer services about this I was told to get an electrician. After several emails they said I could return it at cost to myself and to Leeds, I am in London. I have never dealt with a company with such low standards. Avoid this company at all costs. By doing this's out will actually save yourself both money and stress.