AppliancedirectReviews of appliancedirect.com

I wish I had checked Trustpilot first. As per previous similar reviews I bought a range oven that had a dent in it. However, on installation the larger oven did not work. After nearly two months of chasing and wasting my time they have told me that I installed it at a commercial property ! This is absolute nonsense and they won’t even explain why they came to this conclusion. They refuse to do anything further and suggested I call someone at my own expense. It is only fit for the bin!! I have wasted hundreds of pounds to these scammers. PLEASE AVOID AT ALL COSTS. They illegally sell broken goods. I will try and reclaim my money through the small claims court and just hope this company is shut down.

We are trying to buy 2 fridge freezer with 1 door reversal, even paid for express delivery in 3 working days. Now it looks like it will be at least 6 weeks for delivery and we keep getting conflicting information. I think we are on our 6 unsuccessful call with their customer service.

Absolute waste of time and money! Do not buy from them. We bought a cooker and two months later, it still does not work and they haven’t managed to collect and refund. Avoid at all costs!

During the hot weather 12/08/22 I ordered an electricQ slimline ECQ Evaporative Air Conditioner over the telephone. It was classed as refurbished so asked what that meant ...I was told it was new but the box was broken but nothing wrong Grade A1 I paid £79.98 ..total paid £89.97 with rapid delivery. My first concerns were that to make payment I would receive an email with details how to make the payment and I would receive a reply to say payment had been excepted. As I’m of an older generation I was very nervous, but made the payment and waited...and waited ..and waited. Approx 4 hours pasted and was anxious that my money was safe, so I rang them again to be told the the phone lines are now closed, so tried again and was told they were busy , hung on for 1/2 hour, then hung up. Tried again later, by now I was very concerned about my money, also the cost of phone calls as it’s not a cheap number, this time told they were busy , but if I press 1 they would call me back, as I was 4th in line ..I thought OK. And waited and wait no call came. So called again and got into another queue but waited, eventually I was answered, told the employee about my concerns and had not received an email authorising my payment, he looked as said he’d just sent it and it appeared. I complained vigorously. I received a return call later that evening after I’d sorted it all on my own. On receiving my air cooler it had NO instructions at all, I have emailed them for instructions but as to today 17/08/22 have not heard a word. I would not order from this company again. I understand trust pilot have given then a 4 star rating, can I trust Trust Pilot ????

I am buying a fridge freezer. I swear I will not buy bulky item and which has a complication from an online shop. It is just so stressful. I would rather pay 20% more for a hassle-free service. Buy from Curry or John Lewis for bulky items. They book you in for delivery without sending you a confirmation until the last minute or even none. You call and check many times, wait for 20 - 40 mins for the phone to be answered. The first time, they sent email and txt message the night before. One said they would come in the morning slot; while the other said they would come at afternoon before 16:36. Then you called them the next day to check. They said in the afternoon. We waited until 17:15, no call, no show. You tried to call, office was closed. Then 17:30 they finally called you and said we had no room in our truck to take your old fridge. Ok ... you called the next day and book again. They confirmed to come on Monday. No email confirmation. We called on Monday morning, and they said no booking on the system. OK, now they rebook me for Tuesday. You want to put a bet if they come or not? Story to be continued ....

After ordering washing machine read some terrible reviews. I obviously became a little worried about my order. However apart from a telephone call immediately after I placed the order which was obviously a call pestering me to take out a warranty on purchase I cannot find any complaint regarding Appliancesdirect order date given, day before time slot given and the two guys who delivered item were friendly, courteous and efficient.

Never ever use this company. For refurbished read broken or dirty smelly fridge freezer. Customer service tell you whatever you want to hear and make promises they don't keep. Then you have to chase to get refund. Dreadful experience. I posted a positive review too quickly only to discover agent had not done what said they would. Usually use ao.com... who are great.

Do yourself a favour and do not buy anything from this company. I bought a dishwasher and paid for installation. 1) Dishwasher arrived without the required fittings for installing as an integrated unit 2) The installation team said they could not install it as they were not 'plumbers' - luckily I had a handyman around and he fitted it in 5 minutes 3) The integrated door was poorly fitted and has fallen off. I am in the process of resolving this which isn't easy as: a) Each email is answer by a different person (AI bot?) b) Waiting times for calling are 20 mins+ (I am currently waiting for 16.07 mins) c) I was informed that a team would arrive today and an email informing me of the 2 hour window would be sent yesterday evening. d) No email, hence the 16.07 (16.46 now) wait on customer services I'm losing the will to live! Holy cow. How can a company be so awful and still function. I can only summise that they have a business model which allows for pissing people off on mass. A low cost base etc which then makes me wonder about the actual products... Up to you, but you could be entering a whole world of pain here. Stop before it's too late.