AppFolio Property ManagerReviews of appfolio.com

I have had a property management company handling my rental home out of state for almost 2 years. I was getting the monthly emails with a link to the Owner's Portal to view my online statements every month until last October 2016. I realized in December that I hadn't received an email for 2 months, so I tried to log in with the same user name and password I've been using all along, and kept getting locked out because my password wasn't right. I have been clicking on the "Forgot Password" link and requesting an email to reset it and nothing is being sent to me. Not my inbox or my junk email. I have contacted the property management company twice now, the first time in December, to which I was told that the appfolio folk told her to tell me to make sure I'm using the correct email address and click the appfolio link........I'm not stupid, I promise, I'm doing it right. This is the response I got from my property manager: " Apparently our software company won't work directly with owners for security reasons. Below is the reply I received. > After reviewing our service portal, it does not appear any emails have been sent since 12/08. Which means that there has not been requested an email to reset their password. > Please make sure your owner is using the correct email and URL address and select forgot password from this page below." So, I can't access my owner's statements through the portal, I can't reset my password because the email link is going to god only knows where, and my property manager says they don't know how to fix the problem. Ridiculous that I, as an owner, can't contact Appfolio to see if they can help me with this issue. I can't wait to sell this home in the spring and be done with the whole thing. I will tell other homeowners to beware of any property management company using Appfolio software because if you have an issue resetting your password, you better hope someone in the office can figure it out because you certainly can't get any help from Appfolio directly. 03/09/17 Edited to add: I am happy to report that I did get an email from AppFolio to reset my password, and was able to finally log into my account. I added them to my whitelist in Outlook, and just like that I started getting emails from my property management company. I am living in a rental home at the moment and the property management company I'm leasing from also uses Appfolio and I am now getting emails from them as well. I would like to say thank you for the quick response from the AppFolio team to resolve the issue. I think it would be great to have an easier way to get help directly from AppFolio perhaps by email or chat but knowing the expense of additional employees may not be feasible at this time, then training of staff at companies who use the software might be more prudent. Had I not posted this review, I wouldn't have gotten a resolution because my property management company pretty much threw their hands up in the air and said there was nothing else they could do. I've updated my review to 3 stars. Thanks again, AppFolio.

I think this company has an awesome system in place, The only problem that I have had is, you can never get a hold of real person and no-one ever answers their phones when you call them directly. I'm in the process of switching over right now, and I'm not really happy or excited anymore.

Good stuff, good reliability, great organization. But why do you decide which are the column headings for my reports? Would you not think that maybe I can decide which columns I need and that maybe they could be different from the ones that you offer? In some reports I need to see who the site manager is. You might not think that there is a need for this and thus you do not include it, thus I cannot include it. Some other report I might need to have the end of lease date, but since you do not include it as an option I cannot do it. I can do this by pasting two report together in Excel but that is an extra step. Office provides all the headings that exist for the command for the Quick Access Toolbar. I do not use them all, of the vast majority, but I venture that most Toolbar are unique. And everyone is given the opportunity to use it as they see fit. In this business everyone has different needs. And that vision is what at present AppFolio is lacking.

We have used Appfolio for almost 2 years now and it has made our job much easier. They are always improving. They always respond to any issues quickly. I would recommend Appfolio program!

Very nice site that is helpful in creating and developing apps and services.

This is a great property management software and company to work with. They are quick to respond and always rolling out new updates.

AppFolio saved us. We have a 500-unit apartment portfolio and were drowning in spreadsheets, Quickbooks files, checks, etc. Efficiency and accuracy has increased exponentially. We love their willingness to add features based on our input.

The Appfolio team are great to work with. They are all courteous and professional.